IT Applications Support Analyst

2 weeks ago

London, Greater London, United Kingdom 5d057c2c-a209-4bfa-885a-c478b64a9688 Full time £30,000 - £40,000 per year

To apply for this position, please email

The role
Barchester Healthcare is one of the UK's leading care providers, with a strong reputation for delivering quality services across our homes and hospitals. We are now looking for an IT Applications Support Analyst to join our team. In this role, you'll provide essential desk-based support and system administration for our applications, with a focus on the Optima system. As we continue to grow and adopt new digital solutions, you'll play a key role in supporting additional applications across the business.

What you'll be doing
Provide responsive, desk-based support and advice to users across the business

Log and manage calls, emails, and tickets through our IT case management system

Resolve common functional and technical issues, escalating when necessary

Liaise with stakeholders to ensure smooth system performance

Support users of all abilities, helping them become more confident and self-sufficient

Maintain accurate records in our IT Service Management system

Escalate bugs, issues, and enhancements through the correct channels

Be a friendly, approachable point of contact for non-technical users

What we're looking for
Experience: Strong background in application support and user engagement

Desirable: Knowledge of Optima or similar systems

Education: Good standard of education including Maths and English

Skills
Excellent written and verbal communication

Professional, approachable, and customer-focused

Strong problem-solving and organisational skills

Ability to build positive working relationships across teams

Self-motivated, trustworthy, and able to work under pressure

Why join us?
At Barchester, We Live By Our Values
Respect for colleagues and the people we care for

Integrity honesty and fairness in everything we do

Passion dedication and pride in our work

Empowerment enabling our people to succeed

Responsibility committed to providing excellent service

This is a fantastic opportunity to develop your career in IT support while making a difference in one of the UK's leading healthcare providers. Apply today and join the team that's driving digital transformation at Barchester Healthcare.

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