Ocean Export Customer Services

2 weeks ago

Birmingham, Birmingham, United Kingdom Metro Full time £23,000 - £30,000 per year

Join Metro – Where Innovation Meets Logistics Excellence

At Metro, we don't just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.

We're looking for a customer-focused Ocean Export professional to join our high-performing team based at our Birmingham Business Park HQ.

If you thrive in a fast-paced environment, love solving problems, and want to be part of a company that values innovation and growth - this is your next career move.

What You'll Be Doing

As part of our Ocean Export Customer Services team, you'll be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans. Your role will include:

  • Building strong relationships with customers to deliver outstanding service.
  • Coordinating timely freight movement with complete and accurate documentation.
  • Arranging haulage with shipping lines and ensuring dispatch readiness.
  • Managing invoicing and document checks with precision.
  • Resolving queries quickly and professionally.
  • Communicating clearly with overseas agents, suppliers, and customers.
  • Navigating ERP and SAP systems to support client operations.
  • Taking ownership of your development and staying ahead in your field.

What You'll Bring

We're looking for someone who's not just experienced, but passionate about logistics. You'll need:

  • Solid knowledge of ocean freight operations.
  • A sharp eye for detail and understanding of its commercial impact.
  • Ability to work under pressure and meet tight deadlines.
  • Strong numerical and commercial acumen.
  • Excellent communication skills—both written and verbal.

  • Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).

  • A proactive, team-oriented mindset with great time management.

  • Enthusiasm, flexibility, and self-motivation.

Why Metro?

We believe in rewarding our people. Here's a selection of what you'll enjoy:

  • Discretionary bi-annual bonus – because your success drives ours.
  • Health & wellness perks – including gym discounts, retail offers, and more.
  • Health cash plan – supporting your wellbeing.
  • Octopus EV car scheme – drive electric, drive smart.
  • Free parking – no stress, no cost.
  • Respectful, inclusive culture – where your voice matters.
  • Training & development – grow with us, every step of the way.

Plus, You'll Enjoy:

  • Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments.
  • Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions.
  • Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure.
  • Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving.
  • Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.

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