Photocopier Field Service Engineer

1 week ago

Milton Keynes, Milton Keynes, United Kingdom ACS Staffing Solutions Full time £30,000 - £34,000 per year

Job Description

Field Service Engineer – Photocopier
Field-Based in and around Northamptonshire
Monday – Friday, 08:30 – 17:30

£30,000 - £34,000

We are seeking a proactive and customer-focused Field Service Engineer to join our well-established client's team. In this field-based role, you will be responsible for maintaining, servicing, and performing emergency repairs on photocopiers and related equipment at customer sites in and around Northamptonshire.

Key Responsibilities:

  • Perform routine maintenance, diagnostics, and emergency repairs on photocopiers and multifunction devices at client locations.
  • Identify faults, repair or replace damaged components, reassemble machines, reinstall software, and test systems for functionality.
  • Efficiently travel to customer sites, ensuring a professional appearance and maintaining a clean, road-legal company vehicle.
  • Accurately complete job reports, paying close attention to response times, job closure, and parts booking.
  • Maintain and manage car stock to ensure availability of key components.
  • Use IT systems to diagnose and resolve issues effectively.
  • Support the basic installation of new machines at client sites.
  • Carry out ad-hoc tasks assigned by the Office Manager, Service Manager, or Managing Director.
  • Participate in training during quieter periods to maintain and develop technical skills.
  • Maintain clear and professional communication with the Service Administrator.
  • Provide remote support via phone when necessary.
  • Demonstrate a working knowledge of print management software such as Papercut and SafeQ.

The Ideal Candidate:

  • Strong problem-solving and troubleshooting abilities.
  • Previous proven experience working within the print / photocopier industry.
  • Good communication and interpersonal skills.
  • Ability to work independently and manage time effectively.
  • Basic understanding of print management software and IT systems.
  • Valid driving license required.

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