Fleet Management Strategic Customer Account Manager

Location: Darlington with travel involved

Northgate Fleet Management is experiencing strong growth, and we are looking for an exceptional person to support the continued expansion of our customer base and fleet.

A new opportunity has arisen for a Fleet Management Strategic Customer Account Manager to work with some of our key large-scale customers.

As a Fleet Management Strategic Customer Account Manager, you'll be the single point of contact for Northgate's largest customer accounts, working closely with our Sales and Operations teams to deliver exceptional fleet management services. You'll take ownership of Service Level Agreements, advise on fleet efficiencies, and ensure consistent, high-quality service delivery to strategic customers. In this role, you will build strong, lasting relationships that deliver significant benefits for both the customer and the Group.

Join Northgate Vehicle Hire as a Fleet Management Strategic Customer Account Manager and enjoy some outstanding benefits …

Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include …

Salary - Competitive salary, enhanced by a generous bonus and choice of company car or car allowance.

Annual Leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you'll have public holidays too and an extra day off to celebrate your birthday

Pension - Employer contributions of 5%.

Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.

Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.

Motoring Benefits - Take advantage of exclusive Colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.

Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About You

• Experience working with large fleets and building strong relationships with fleet customers.
• Excellent communicator, able to engage confidently with decision-makers at all levels.
• Highly motivated, target-driven, and able to work collaboratively across multiple functions.
• Comfortable analysing and interpreting data to monitor fleet performance and drive efficiencies.
• Proficient with Microsoft Office, with strong attention to detail and process discipline.
• Knowledge of HGV fleets and the fleet market is desirable.

About Us

With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving, that's what we do. By partnering with some of the country's most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.