Director of Technical Services

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

· Achieving excellence through continuous quality assurance, innovation and professional development. 

· Using resources judiciously and effectively.  

The Director of Technical Services (DTS) provides leadership and direction for the Colorado Coalition for the Homeless information systems and technology, including the implementation, optimization, and support of technology, applications, processes, and integration across the agency.  The DTS manages the organization's technological infrastructure, implements and maintains critical IT systems, and recommends opportunities for process or system improvements.  Other responsibilities include ensuring necessary upgrades and repairs are initiated, and systems are optimized and efficient. This role includes supporting the department budget, analyzing IT needs, performing project management tasks, and maintaining vendor relationships.   Additional duties include assisting with the development of IT policies to support business goals and overseeing department initiatives.  

This position is required to be on site at our Stout Street Health Center Monday – Friday. 

Additional Requirement

• Valid driver's license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

The effective date for your benefits will be the first of the month following your date of hire.Essential Job Functions 

• Support the selection and implementation of innovative systems, technology, and services, driving the organization's competitive advantage. 
• Lead daily IT, Application, & Data operations and supervise IT and Applications support teams, help desk, and business intelligence. 
• Develop and manage technological infrastructure, including organizational information systems, IT support, software applications, etc., to ensure alignment with IS business goals and organizational strategy. 
• Implement and maintain critical IT systems, including ensuring system security and disaster recovery systems are in place.  
• Manage IT policies to support departmental and organizational goals; motivate employees and oversee department initiatives.  
• Maintain vendor relationships, oversee the purchase of new technology, software, and equipment as needed, and manage budgets.  
• Support the agency's project management, architecture, software development, application development, network infrastructure, risk management, cloud skills, disaster recovery, and knowledge of emerging technologies.  
• Oversee all system design and changes in system architecture to align with new trends and best practices. 
• Support the implementation of a long-term strategic technology roadmap. 
• Communicate technical vision to key stakeholders, including progress on development projects, resource utilization, and production performance. 
• Implement and support best-practice security measures to ensure the cybersecurity and integrity of the company's technology systems, communication systems, and data. 
• Maintain catalog and periodically assess current hardware, software, and technology platforms in use. 
• Evaluate the performance, integration, and scalability of existing systems.  
• Identify gaps and opportunities for improvement in the current technology landscape. 
• Evaluate the suitability of existing technologies for future business objectives. 
• Participate in the Technology Steering Committee, which approves technology standards, makes recommendations regarding IT processes, and determines project prioritization. 
• Serve as or support the HIPAA Security Officer for all CCH programs. 
• Collaborate with HIPAA Privacy Officer regarding routine HIPAA risk assessments, and maintains HIPAA security policies and procedures. 
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.  
• Perform other job duties as assigned.  

Qualifications Summary 

• Sound critical thinking, analytic, problem-solving, and decision-making skills. 
• Consistently superb customer service skills; effective interpersonal/assertive communication skills, demonstrating high emotional intelligence. 
• Knowledge of emerging technology, systems, problem solving skills and demonstrated sensitivity to and a desire to work with underserved populations. 
• Current knowledge of state and federal guidelines, regulations, and standards. 
• Experience managing projects on time and within budget. 
• Must have a valid Colorado Drivers License and be eligible for CCH auto insurance coverage. 
• Must pass criminal background check. 

Education and Experience

• Bachelor's degree in information technology/information systems management, computer science, or related degree required.  Experience may substitute for advanced degree. 
• 5-10 years' experience providing direction over several functional IT areas (computer operations, networking, tech support, systems administration, project management)  
• Advanced computer skills, for OS and PC platforms, advanced 365, EHR systems are preferred. 

$130,000 - $156,000 a year WHERE A CANDIDATE IS PLACED IN THE COMPENSATION RANGE DEPENDS ON TOTAL RELEVANT YEARS OF EXPERIENCE

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.

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