Senior Reservations assistant

7 days ago

Saint Eval, United Kingdom Rick Stein Head Office Full time

Description

Senior Reservations Assistant

  • Rate of pay £12.70 per hour
  • Plus tips (paid weekly)
  • Permanent contract 32hr week and based in our Head office in north cornwall,

Were looking for an experienced reservations assistant that has a minimum of two years' proven reservations experience to support the reservations manager and reservations supervisor in a busy reservations office.

Duties and Responsibilities

TEAM – inspires and motivates

  • Setting the tone for the team by leading by example.
  • Sharing ideas and making suggestions to improve standards and procedures within the department.
  • Supporting the team with queries.
  • Being positive and curious in your approach to your ways of working.
  • Communicating to the team any changes or updates.

CUSTOMER – putting the customer at the heart of everything

  • In addition to taking reservations, leading group and third-party bookings for rooms and table by liaising between in house teams and the customers

· Overseeing special events booking · Reviewing and managing table availability

· Actioning diary settings · Supporting team training

  • Taking the lead with customer issues in the absence of the supervisor or manager.
  • Having excellent knowledge of our rooms, restaurants, and cookery school
  • Overseeing coverage of E-commerce queries
  • Coordinating guest stays, offering additional services and packages, noting guest requests and preferences.
  • Identifying and recognising VIP guests,
  • Demonstrating excellent sales skills

FINANCIAL - commercially minded and maximising profits

  • Monitoring rates
  • Supporting the businesses financial performance by ensuring maximum opportunities to grow revenue are available.
  • Ensuring all maximum online availability.
  • Supporting with restaurant and room weekly sales reports
  • Sharing weekly financial information with the team to engage and motivate.
  • Maximising occupancy for accommodation

benefits

  • staff discounts. You'll get discount in our restaurants, shops and online and discounted hotel stays and cookery courses. cookery courses.
  • Brilliant tips. On top of your salary you'll earn tips, paid weekly into your bank.
  • Holiday. You'll get 28 days paid holiday every year which increases after 2 years
  • Free meal for two. After one year with us, you'll get a complimentary 3 course meal for two people in one of our restaurants every year.
  • Pension scheme. To help save for your future, you'll be automatically enrolled in our pension scheme after your first 3 months.
  • Employee Assistance Programme. Wellbeing and engagement platform offering support, counselling sessions and retail discounts online and on the high street.

INDHEADOFFICE

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