Visitor Experience Duty Manager

About the role

As a Visitor Experience Duty Manager, you will play a pivotal role in leading and supporting the largest team in the Museum, ensuring our Visitor Experience Assistants (VEAs) deliver exceptional service to every visitor.

You will also support our security operation by ensuring that public areas are always efficiently staffed and that the team is well trained, motivated and managed. Working closely with Supervisors and the Head and Deputy Head of Visitor Experience, you will help to deliver the Museum's strategic goals and key aims of the Visitor Experience Team.

You will take an active role in maintaining safety standards, managing daily briefings, coordinating staff, and ensuring smooth operations across all museum spaces. This position also involves supporting visitor-facing volunteers, managing visitor queries and incidents with professionalism, and maintaining a positive and inclusive working culture.

You will want to learn and grow as part of the Visitor Experience Team and beyond. We are looking for someone willing to take opportunities for personal development and growth as well as proactively seek out opportunities relevant to their role.

This is a permanent, variable hours post, requiring flexibility to work a range of shifts including weekends, bank holidays and occasional evenings.

This role involves lifting, carrying and moving objects (with or without adaptations) which on occasion may by heavy. All necessary health and safety training will be provided.

This role involves interacting with visitors, volunteers and the front of house team while moving around galleries. The ability to stand and walk for prolonged periods is required, since there is limited opportunity to sit during the shift.

About You

You will have a genuine enthusiasm for working in a visitor-facing environment.

You will demonstrate sound judgement, tact and diplomacy when managing challenging circumstances, as well as a commitment to teamwork and personal development.

You will have a good understanding of workplace health and safety and be able to ensure relevant policies are correctly followed.

Flexibility and reliability are key, as the role involves working varied shifts and operational demands.

You will also have good communication skills, including the ability to engage with a diverse audience of visitors and team members.

What We Offer

As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at

How to apply

You will be required to upload your CV and the attached supporting evidence form as part of your online application. The supporting evidence form list each of the essential and desirable selection criteria, as listed in the job description - please explain how you meet each one. CVs alone will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ruth Farnan, Deputy Head of Visitor Experience, who can be contacted with enquiries relating to the role ). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department ). Only applications received online before 12.00 midday (GMT) on Monday 8 December 2025 can be considered. Interviews are expected to take place on Wednesday 17 December 2025.

An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford's grade 4 salary scale.