Centre Principal

Job Description
Location:
In N Out, Winwick Road

In'N'Out Autocentres
are experts in vehicle servicing, MOT's & repairs with
30 Autocentres nationwide
offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.

Do you have previous management experience and a passion for customer relations?

Can you adapt yourself to deal with changing priorities and varied workstreams?

If so, this could be the role for you...

Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.

This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.

About The Role
Centre Manager responsibilities will include:

• Being proactive in achieving and/or exceeding sales targets and operating budgets
• Driving the quality and consistency of customer service
• Ensuring transaction and customer satisfaction targets are achieved
• Efficiently managing any customer complaints
• Effectively managing the team and resources to build a strong reputation for our brand within the local area
• Managing all stock and ordering requirements
• Being involved with the development of the Centre, including PR and marketing to raise business profile

A minimum of 2 years' experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.

Benefits

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Referral programme

Supplemental Pay Types

• Bonus scheme
• Performance bonus
• Quarterly bonus

Skills Needed
About The Company
Servicing Made Simple
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service
The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.

Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

Company Culture
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?

Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers
IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.

We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

Required Criteria

• Full Driving Licence
• Three Years Management Experience

Desired Criteria

• Automotive service: 2 years (preferred)

Closing Date
Saturday 31st January, 2026

Contract Type
fulltime

Salary
From £33,000.00 Yearly to £38,000.00 Yearly