Logistics Yard Operative

6 days ago

Birmingham, Birmingham, United Kingdom South Staffs Water Full time

Job Title: Logistics Yard Operative

Salary: To £30,000 depending on experience

Location: Seedy Mill, Lichfield

Travel: Required for training and occasional customer site visits

At Aqua Direct, part of South Staffs Water, we pride ourselves on delivering clean, reliable water with a focus on service excellence, regulatory compliance, and customer satisfaction. In this critical operations role, you'll help shape the logistics behind a vital utility service, while enjoying a collaborative environment, ongoing training, and meaningful daily impact.

The Role
As a Logistics Yard Operative at Aqua Direct, you will serve as the central point of contact for both customers and drivers, ensuring the efficient and compliant delivery of our "Just in Time" tankered water service. In this dynamic and hands-on role, you will support quality assurance, lead driver coordination, and maintain key operational systems. You will play a vital part in upholding our industry-leading standards in hygiene, logistics, and customer service.

Key Responsibilities

  • Coordinate and manage the day-to-day delivery of tankered water to customers.
  • Oversee driver scheduling, training, and one-to-one engagement, including agency drivers.
  • Monitor driver performance using tools such as Webfleet and ensure regulatory compliance.
  • Maintain high standards of QA, H&S, and hygiene, adhering to BRC, HACCP, and Operator Licence requirements.
  • Ensure accurate and timely completion of documentation (delivery notes, defect reports, driver checks, O Licence records).
  • Support the development of training materials and conduct internal training sessions.
  • Provide 24/7 support and communication via mobile and email, including participation in the out-of-hours emergency rota.
  • Assist in managing sample analysis services to meet Aqua and customer standards.
  • Foster long-term professional relationships with both suppliers and customers.
  • Continuously develop and improve quality systems and operational reporting tools.

What You'll Need

  • Experience in logistics, transport coordination, or yard operations would be advantageous
  • A proactive and hands-on approach to daily tasks
  • Understanding of driver scheduling and performance monitoring tools
  • Familiarity with health & safety and hygiene practices is a plus
  • Comfortable using mobile and email for communication
  • Willingness to support out-of-hours operations occasionally
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexible and adaptable to changing operational demands
  • Professional, reliable, and committed to maintaining high standards

What You'll Get in Return

  • A competitive salary up to £30,000 per annum
  • Company pension with employer contribution
  • Store discount for personal shopping needs
  • 24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital and health
  • 25 days holiday (plus 8 bank holidays)
  • Holiday buy-back scheme (up to a max of 5 days)
  • Eyecare vouchers – via Specsavers
  • Employee Assistance Programme (EAP)

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