Information Technology Support Technician
1 week ago
IT Support Technician
About the Role
We're looking for a motivated and customer-focused IT Support Technician to join our team in Magor. This is a fantastic opportunity for someone with some prior experience in IT support who's ready to take the next step in their career.
In this role, you'll provide technical support across the organisation, helping resolve support tickets, assisting users with hardware and software queries, and contributing to the delivery of IT projects. You'll work within a hybrid infrastructure environment, supporting Windows and macOS systems, SaaS platforms, and networking components.
Key Responsibilities
- Prioritise and resolve support tickets, escalating when necessary.
- Provide end-user support across hardware, software, and operating systems.
- Follow and create change control requests for CAB approval.
- Assist in the delivery of IT projects and attend IT review meetings.
- Provide administrative and technical support to the IT Manager.
- Monitor quality of work and report findings.
- Identify and communicate training needs where appropriate.
- Ensure compliance with company standards and procedures.
About You
We're looking for someone who is:
- Passionate about technology and eager to learn.
- A strong communicator with excellent customer service skills.
- Able to troubleshoot hardware and software issues confidently.
- Familiar with supporting Windows and macOS environments.
- Comfortable working with Microsoft 365, SharePoint, and endpoint management tools.
- Organised, calm under pressure, and able to manage multiple tasks independently.
Required Experience
- Previous experience in IT helpdesk or technical support roles (even if limited).
- Strong customer service and communication skills.
- Basic understanding of IT infrastructure and support processes.
Why Join Us?
You'll be part of a supportive team where your contributions are valued, and your development is encouraged. This is a great opportunity to grow your skills and gain exposure to a wide range of technologies and projects.
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