Venue Sales Associate

We're looking for a 
Venue Sales Associate on a 6 month Fixed Term Contract
, to sell the Venue Hire spaces at Conway Hall, by answering enquiries, negotiating and agreeing bookings with hirers, ensuring regulatory compliance and financial record keeping. The Venue Sales Associate is a vital role within the Commercial team and reports to the Head of Commercial.

Our Mission is to curate, support and facilitate people and ideas

that make ethics matter in the world.
 

Key tasks:

1. Manage all enquiries from potential hirers via email, telephone and via hire agencies and providing them with all the required information in regard to their event.
2. Conduct site visits of the venue, and upsell where necessary
3. Work closely with the Senior Commercial Manager and take their lead on managing the flow of enquiries and any other relevant decision making that involve clients, process and administrative tasks.
4. Manage Rendezvous, the room booking system, and ensure that all information is entered accurately with a view to other departments, such as Finance, Operations and Marketing, requiring specific details.
5. Ensure that the Venue Hire Agreement Is issued to the client and all relevant admin tasks are complete before handing over to the Event Coordination Manager
6. Ensure that hirers comply with all legal, licensing, local authority, risk assessment and performing rights regulations and that they are fully informed of Conway Hall's Terms and Conditions for Hire.
7. Ensure that no events breach Conway Hall's regulations or the law by liaising where necessary with the local authorities and/or others.
8. Ensure that a holistic approach to each potential hire so no one event impacts negatively upon another or on our organisational capacity.
9. Liaise closely with the Event Coordination Manager and Visitor Experience Manager on the requirements of hirers, with particular attention to risk assessments and event logistics, such as get-in and get-out timings.
10. Upsell services from and liaise with commercial partners and other external suppliers, such as AV, Catering, Furniture, etc., and ensure their delivery to hire clients.
11. Raise invoices, provide receipts, and record information for all hires and ensure the timely passing of information and income to Finance.
12. Ensure that all cash and income handling is in compliance with Conway Hall's cash handling procedures.
13. To work with the Head of Commercial and colleagues in other departments to actively inform the ongoing development and marketing of Conway Hall's Venue Hire offer.
14. Ensure all procedures are followed when accepting client bookings to safeguard Conway Hall's brand and reputation.
15. Work to meet target number of enquiries completed as set by Senior Venue Hire Manager and/or Head of Commercial.

General

1. Comply with Conway Hall's policies, such as health and safety, equal opportunities, etc.
2. Support the measurement and evaluation of the charitable work of the Society.
3. Support the culture of fundraising throughout Conway Hall's activities and staff.
4. Attend meetings and events when required, including staff meetings.
5. Participate actively in the life of the Society and venue.
6. Undertake training, as required.
7. Any other reasonable duties as required by the Head of Commercial.

Person SpecificationEssential Criteria:

• Experience of customer care, client liaison and events management.
• Experience of venue hire sales in a similar venue.
• Experience of working with a booking system such as Rendezvous or similar
• Experience managing communications through a variety of digital platforms.
• Excellent attention to detail and administrative skills.
• Outstanding interpersonal and communications skills.
• Ability to work on own initiative and collaboratively.
• Good time management and an ability to manage multiple priorities.
• Excellent IT skills and experience.

Desirable experience/skills

• Working knowledge of health and safety.
• Knowledge of one or more subject matters in the Society's field of interest.

Terms:
 

6 MONTH FIXED TERM

Salary: 
£29,700 per annum

Hours: 
37.5 hours per week 7.5 hours a day across office hours

Onsite/hybrid working – terms to be discussed

Holidays: 
Pro rata 24 days per annum, plus one week over the Christmas holiday period, (all based upon 37.5 hours per week).

Probation period: 
One month.

Pension:  
An optional stakeholder pension scheme is available. Employee contribution of 3% is matched by 5% from the employer.

How to apply

1. Complete our Equality, Diversity & Inclusion monitoring form 
   here
   .
2. Please send a CV and cover letter to Jennifer Leatherby – 

Deadline for applications: 5pm on Friday 12th December 2025. Interviews will take place week commencing 15th December

Conway Hall is committed to equality, diversity and inclusion. We welcome applications from people of all backgrounds and are keen to broaden the range of voices involved in our governance.