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Team Leader

2 weeks ago

Kettering, Northamptonshire, United Kingdom 8386c601-7ad8-4e30-a0de-e27feca5b827 Full time £11,000 - £12,000 per year

About us;

Tigers Indoor Play has two very large children's soft play centres based in Kettering and Daventry. We provide our customers with a huge kids play frame, 4 lane astro slide, go-karts, birthday party rooms and much more. We offer a full menu and beverages served from both of our 5 star food hygiene rated cafes.

Job parameters;

We are currently recruiting in Kettering for a TEAM LEADER to work in our hospitality and retail focused business, to assist in developing and supporting our team members, in this fast pace and often very busy hospitality environment. The candidate MUST have previous experience in hospitality and/or retail.

This position would involve the occasional shift at our sister site in Daventry, so having your own transport is essential.

The successful candidate will receive on site and on the job training, to enable them to maximise their skill sets in this very interesting and diverse role. You will play a vital part in motivating and coaching the team to provide our customers with a memorable experience.

If you have a can-do attitude and a willingness to go above and beyond, then we want to speak to you

PLEASE NOTE -

  • This is NOT a job that involves child care
  • If you fail to answer all the questions, we will move forward with candidates who have taken the time to do so
  • This is a job role in retail/hospitality and NOT childcare
  • Please ensure you have read thoroughly and understood this job description and its parameters, as this will be discussed in length at the interview

We are looking for an experienced individual with a proven successful team leader background in hospitality and retail.

This position would involve working all weekends (except pre-booked holidays), and some weekday shifts. You would also need to be available to work school holidays, Bank holidays and cover for other staff holidays.

What this role requires:

  • Delivering exceptional customer service
  • Working in the retail and hospitality industry
  • Leading, motivating and developing a team of colleagues
  • To ensure your team maintain high operational standards
  • Leading your teams to achieve and deliver excellent customer service
  • Ensuring the team carry out their daily duties to the standards of the Company
  • Working to achieve company objectives and performance indicators
  • Being trained as a key holder to open and close the business
  • Contributing to organisational objectives
  • Cashing up & Cash back
  • Must have IT skills
  • Great communication skills
  • Stock checking and re-ordering from suppliers
  • Being trained to cover kitchen shifts when and where necesary
  • Ability to work on own initiative and make reasoned decisions under pressure
  • Delivering exceptional customer service and maintain operational standards

What do we need from you:

  • You MUST have experience in retail and/or hospitality
  • You MUST have provable experience of leading or supervising a team
  • To comply with Health and Safety requirements, be physically fit enough to climb through our equipment on a daily basis to inspect the entire frame
  • To have great communication skills and be comfortable making decisions
  • To be passionate about delivering a memorable customer experience
  • Plenty of energy and a sense of fun whilst at work
  • Capable of learning quickly a vast array of new skills

Job Dimensions:

  • You MUST at all times have a happy, smiley, outgoing positive, friendly but strong personality
  • Be able to communicate effectively with all staff members
  • Be able to communicate with Customers from small children to adults
  • Maintain a cheerful, smart, positive and professional personal image at all times
  • Whilst at work be able to project your positive, friendly personality
  • You MUST be self-motivated, pro-active and confident in the making of important decisions
  • After the appropriate training, be able to work in all areas of the business, this will include but not limited to; reception, café, kitchen, parties, go-karts, Drop slide & evening private hire
  • Be physically fit to be able to enter and inspect the entire climbing frame on a daily basis to comply with our Health & Safety Policy
  • Must be able to project your voice in a loud environment

Key Job Roles:

· Greeting and serving customers throughout the business

· Working reception and cafe with tills, which include handling cash and taking card payments

· Taking orders, serving food and drinks from the cafe counter to the Customers table

· Working

· When you have completed the appropriate training, operating and supervising the Go-Karts and Drop Slide.

· After the appropriate training, be able to host all aspects of children's parties which can include setting up the party room(s), serving food and drink at the party table, ensuring birthday cake is delivered in a timely manner. Cleaning down the party room once complete

· After the appropriate training, occasionally working as a Kitchen assistant in the kitchen area, for the preparation of food from our menu

· Daily cleaning tasks throughout your shift, clearing/cleaning down tables, chairs, hoovering and tidying all areas and particularly at close of play for a full shut down

· Check and clean toilets periodically, replenish any items as required, general cleaning as necessary

· Working occasional evening shifts to assist with the supervision of private hire parties

PLEASE NOTE:

· This role would NOT suit persons with allergies triggered by working environments with high dust content

· This role would NOT suit persons of a quiet disposition who dislikes loud noises

This role would NOT suit persons that are not able to speak up and be clearly heard in a loud and noisy environment

This role would NOT suit persons that are not able to take control of a safety briefing for both Go-Karts and Drop Slide

· This role involves physical work and many periods of standing and walking

Job Types: Part-time, Permanent

Pay: £11.00-£12.46 per hour

Expected hours: 16 – 32 per week

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • On-site gym
  • On-site parking
  • Referral programme
  • Store discount

Application question(s):

  • Can you explain why a part time position works well for you?
  • Can you summarise your working experience that you feel is most relevant to support your application to this position
  • Do you have a strong personality which enables you to communicate Health & Safety information to staff and customers in a loud and noisy environment?
  • Describe the team leader experience you have, that you consider being most relevant to this advertised position?
  • We are conscious of the extremely high cost of travel. You need to take into consideration that shifts are occasionally cut short on quiet days and staff are sent home early. Taking the above into consideration, does the commute and the distance to work cause an issue for you for this position of Team Leader in Kettering, Northamptonshire?
  • • Are you available to work all weekends, (except for pre-booked holidays), some week days, and days during school holidays and Bank Holidays?

Experience:

  • Retail and hospitality: 2 years (required)
  • Team Leader: 1 year (required)

Language:

  • English (required)

Licence/Certification:

  • Level 2 Food Hygiene Certificate (preferred)
  • First Aid Certification (preferred)
  • Fire Marshall Certificate (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Reference ID: T2 TL1