Zendpack Assistant Manager

2 weeks ago

Paddock Wood England, United Kingdom Zendbox | eCommerce Fulfilment Specialist Full time £28,000 - £35,000 per year

We are excited to introduce newly added kitting and clean room functions (Zendpack) to our business to support our existing B2B and D2C fulfilment operations. This department will be responsible for assembling product kits and bundles and maintaining and managing production standards of our clean room, adding value to our current service offering and enhancing the overall customer experience.

The Zendpack Assistant Manager will oversee the day to day management of both the new kitting and clean room areas. This includes coordinating staff to ensure timely and accurate dispatches, and continuously improving operational workflows across kitting and manufacturing.

Requirements
Team Management:

  • Manage, train, and motivate a team of operatives, ensuring that work is performed efficiently
  • Monitor team performance to enhance operational effectiveness, delivering training where necessary
  • Monitor absences, conduct return to work interviews
  • Request labour in line with forecast, keep Deputy updated 4 weeks in advance.

Kitting Process Management:

  • Oversee the assembly of product kits and bundles as per customer orders, ensuring accuracy in product selection, packaging, and labelling
  • Oversee and take responsibility for quality checks on finished kits to ensure accuracy, proper packaging, and compliance with customer requirements
  • Maintain and enforce rigorous quality control measures throughout the picking and packing stages

OFIT:

  • Work with the CX, CS and Supply Chain team to accurately forecast and schedule works, ensuring deadlines are met within SLA or due date

Workflow Optimisation:

  • Identify and implement process improvements to enhance kitting/manufacturing efficiency, minimise errors, improve overall productivity and reduce costs.

Safety and Compliance:

  • Ensure that all safety protocols are followed, and work conditions are conducive to a productive and safe environment

Reporting and Documentation:

  • Maintain accurate records of activities, report on productivity metrics
  • Provide department insights to stakeholders identifying risks and opportunities
  • Update and maintain BOM database

Benefits
We value our team and believe hard work should be recognised. That is why we offer:

  • £14.30 per hour starting rate
  • Uniform and PPE provided
  • Option to buy extra holiday days
  • Shift swap option for added flexibility
  • Career development and ongoing training opportunities
  • On site parking and close to public transport links
  • Staff discount on health and wellness products
  • £500 staff referral scheme - bring your friends on board

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