Application Support Manager

5 days ago

London Area, United Kingdom Equifind Full time £60,000 - £90,000 per year

Equifind
are proud to be supporting a leading Wealth Manager in hiring for an Application Support Manager based in the City of London by Liverpool Street. The firm have over 30Bn in AUM and are a leader in their field focused on adding wealth management services for private and institutional clients.

There is a wide focus on the tech team who service a huge range of clients and over 500 staff in London. Including Software Development; Data Engineering; Infrastructure; DevOps and Automation & Service Delivery.

The role is a Manager role with direct line management duties and this experience and coming from wealth or asset management are key.

The role:

Team Leadership & Management

  • Lead, manage, and develop the application support team to ensure high performance and continuous growth.
  • Allocate resources effectively to meet service demands and project requirements.

Service Operations & Incident Management

  • Oversee the resolution of application-related incidents, service requests, and problems within agreed SLAs.
  • Act as the escalation point for critical application issues and act as a major incident manager.

Application Lifecycle Support

  • Ensure effective support for applications throughout their lifecycle, including deployment, maintenance, and decommissioning.
  • Collaborate with development, product and project teams to ensure smooth transitions from project to support.

Stakeholder Engagement

  • Maintain strong relationships with business users, Technology teams, and third-party vendors to ensure service alignment and satisfaction.
  • Communicate service performance, risks, and improvement plans to stakeholders regularly.

Process Improvement & Governance

  • Drive continuous improvement initiatives to enhance support processes, tools, and documentation.
  • Ensure compliance with ITIL practices and internal governance standards.
  • Ensure staff understand and apply all policies and procedures, keeping up to date with all internal compliance courses.

Monitoring & Reporting

  • Monitor application performance and support metrics, identifying trends and areas for improvement.
  • Produce regular reports on service performance, incident trends, and team productivity.

Change & Release Support

  • Support the planning and execution of application changes and releases, ensuring minimal disruption to services.
  • Participate in change advisory boards (CAB).

Knowledge Management

  • Ensure the creation and maintenance of knowledge base articles, runbooks, and support documentation.
  • Promote knowledge sharing within the team to improve efficiency and reduce resolution times.

Flexibility & Additional Responsibilities

  • The nature of the role requires some work outside of normal business hours including weekends, evenings and public holidays.
  • Perform other duties as assigned by Head of Service Delivery.

The role is paying up to £90k, plus a generous pension allowance, bonus and flexi benefits.

Perm.

  • Application Support Manager

    1 week ago

    London Area, United Kingdom Noir Full time £75,000 - £90,000 per year

    Application Support Manager – Asset Management – London / Hybrid(Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk...

  • Application Support Manager

    5 days ago

    London Area, United Kingdom Railpen Full time £40,000 - £100,000 per year

    We have an exciting opportunity for an Investment IT Application Support Manager to join our IT Operations and Service Delivery team on a permanent basis, based in London.Who we areRailpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension...

  • Application Support

    17 hours ago

    London Area, United Kingdom Marlin Selection Recruitment Full time £40,000 - £60,000 per year

    Application Support– Energy Trading SystemsLocation: London Type: Permanent Salary: Competitive + BenefitsAre you a tech-savvy problem solver with a passion for keeping critical trading systems running smoothly? Our client, a leading player in the energy trading space, is looking for an Application Support Analyst to join their dynamic team and take...

  • Application Support Analyst

    1 day ago

    London Area, United Kingdom Rothstein Recruitment Full time £40,000 - £80,000 per year

    Application Support Analyst - SQL - 2nd Line - BankingExcellent opportunity to join small, highly skilled Application Support team in highly rated Private Bank to work onPayments, Enterprise Service Bus and Core banking. The Application Support Engineer will investigate and resolve issues with applications raised by users, internal alerts, or through...

  • Application Support Engineer

    5 days ago

    London Area, United Kingdom Orla Rose Associates Full time £60,000 - £80,000 per year

    Application Support Engineer (Trading Applications)Location: London – 5 Days in OfficeSalary: £70,000 - £80,000 + BonusAbout the CompanyOur client is a leading international financial services organisation with a strong presence in global markets. They offer a dynamic, collaborative environment where technology and business intersect to deliver...

  • Application Support Analyst

    17 hours ago

    London Area, United Kingdom Rothstein Recruitment Full time £40,000 - £80,000 per year

    Application Support Analyst - SQL - Private BankExciting opportunity for an experiencedApplication Support Analystto join aPrivate Bankon theirapplication modernisation project. This is a great chance to join their 2nd line support team, investigating and supporting the migration of applications from core banking to cloud systems.Responsibilities:Assisting...

  • Application Manager

    2 weeks ago

    London Area, United Kingdom Adapt 365 Full time £120,000 - £180,000 per year

    IT Applications Manager – D365 Finance & Operations London (Hybrid) £97,000I'm looking for anIT Applications Managerwith deep experience infinance systemsandD365 Finance & Operationsto take ownership of large-scale, high-impact enterprise projects.You'll work across multiple business areas, Finance, Sales, Manufacturing, Supply Chain, Service, and HR, but...

  • Applications Support Analyst

    5 days ago

    London Area, United Kingdom Macfarlanes Full time £45,000 - £70,000 per year

    We are recruiting an Applications Support Analyst to join our IT department.Department overviewThe firm's IT function is transitioning from a traditional reactive model providing white-glove service to its user base to a more forward-looking function that embraces newer technologies to support the firm's strategic goals and ambitions whilst retaining a...

  • Application Support Analyst

    7 days ago

    London Area, United Kingdom Whitespace Software Full time £35,000 - £55,000 per year

    Company DescriptionWhitespace Software is a London-based technology company specializing in the digital transformation of the insurance industry. Founded in 1985, the company excels in digital contracts, electronic trading, claims management, pricing, and Lloyd's members' agents. Whitespace uses the latest technologies to deliver top-tier digital insurance...

  • Application Support Analyst

    2 weeks ago

    London Area, United Kingdom Jordan International Bank Plc Full time £35,000 - £45,000 per year

    The RoleThe role supports the smooth running of IT applications and operational environments that serve both internal and external customers. The post holder will assist with monitoring, troubleshooting, and maintaining key applications, while also learning to deliver changes and enhancements with minimal business disruption. This is a hands-on role suitable...