head of park operations

Location (Country-County-City) UK-Berkshire-Windsor

Job Locations UK-Berkshire-Windsor

ID

Employment Type

Full-Time

Offer/Contract Type

No End Date

Location Name

LEGOLAND Windsor Resort

Head of Park Operations

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)

Contract Type: Permanent, Salaried

Here at the LEGOLAND Windsor Resort our 2025 season is coming to a close and, while we prepare for our festive Christmas season, we are recruiting for a Head of Park Operations to join our AWESOME Team

As the Head of Park Operations at LEGOLAND Windsor Resort you will take overall accountability for the day-to-day operation of the theme park, including all rides, attractions, retail offerings, admissions turnstiles, guest services, entertainment programming and car parks. This role is responsible for the delivery of all aspects of the parks operational readiness, guest satisfaction KPIs, ride efficiency, commercial strategies and, most importantly, compliance with all aspects of Health & Safety procedures and protocols.

As an inspirational leader you will guide and coach your team of managers to deliver exceptional guest service, ensuring our rides are efficient and queue times are kept to a minimum, commercial units are well presented and in line with LEGO brand guidelines, with opportunities for revenue growth maximised to enhance the guest experience. You will actively seek to identify opportunities for operational excellence, utilising data, guest feedback and team insights to continuously improve and enhance both the guest journey and candidate experience.

Reporting into the Resort Operations and Experience Director, the Head of Park Operations plays a key role within the resorts emergency preparedness, leading rapid and effective incident responses, effectively managing future response planning, trend metrics and preventive measure implementation. You will work closely with the Health and Safety team to develop and deliver comprehensive training to the wider resort in accordance with Health and Safety procedures.

You will partner with stakeholders across the wider resort and overnight accommodations, along with Merlin partners from other sites and external contractors so naturally you will be an expert at stakeholder management, influencing others and building excellent relationships with colleagues of all levels, from your own front line team to the Merlin executive and senior leadership team.

• Previous experience working in an operational management position within a theme park is essential
• Proven experience and understanding of HSG-175
• Experience writing, reviewing and improving Risk Assessments, COSWPs & SOPs
• Must have previously managed a large team, and have hands on experience with the management of employee relations, with a strong understanding of performance management policies and procedures
• Previous experience as an incident manager / liaison within a theme park setting is essential
• Proven experience in elevating and enhancing guest KPIs, improving commercial performance and operational efficiency
• Comfortable with working unsociable hours, weekends, evenings and bank holidays in accordance with our operational calendar

• 40% discount off LEGO sets and products on the online LEGO Store

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit)
• Staff discount codes for Merlin Annual Passes to gift to loved ones

• Enjoy the Ride annual passes for you and five loved ones

• Private pension scheme

• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for a Head of Park Operations to join our AWESOME team at the UK's favourite children's theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests' experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.

Competitive