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Customer Care Agent

2 weeks ago

Birmingham, Birmingham, United Kingdom Perk Full time £25,000 - £40,000 per year

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.   

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.  

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent-tense team brings together leading minds from travel and SaaS, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit to learn more. 

Powering Real Work 

About the Role

We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. 

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy 

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. 

What you will do

  • Be a role model and a trusted advisor by showcasing TravelPerk values and a customer centric approach in every customer interaction.
  • Support and engage with our customers with their global business travel requirements
  • Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.
  • Exceed customer expectations e when managing bookings, queries and requests.
  • Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate 
  • Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation

We are looking for people who

  • Have great communication skills, fluency in English, both written and spoken is essential.
  • Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.
  • Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
  • Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.
  • Are great problem solvers. Since we don't always have immediate answers, you should relish the process of discovering them.
  • Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
  • Embody our values, add to our company culture and are passionate about travel.
  • Are comfortable with an office based environment and have shift flexibility.

Role Requirements

  • Native or fluent level of English.
  • Experience in a customer facing role whether that be retail or call centre environment.
  • Experience supporting customers via email, live chat, and phone are a benefit.
  • Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.

Our Benefits

A competitive compensation package, including equity options in TravelPerk;

25 days annual leave plus bank holidays;

Company Pension Plan with Aviva; 

Private medical insurance from Bupa;

Life insurance with Zurich;

Income Protection + Wellbeing App with Unum;

Access to voluntary dental insurance through Bupa;

Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;

Discounts on 12-month gym memberships with GymFlex;

Spring Health - Get access to 12x therapy & 12x coaching sessions per year - a mental health support tool with access to therapists year round;

Access to a wide variety of discounts and rewards;

Unforgettable TravelPerk events, including our spectacular annual summer party;

Parental leave: 12 to 16 weeks, based on eligibility factors;

16 paid hours per year to volunteer for a cause of your choice;

A 'Work from anywhere' in the world allowance of 20 working days per year.

Exponential growth opportunities

Working Hours & Conditions

  • Office based in our Birmingham City Centre office 5 days / week
  • Working hours are on a rotational basis between 8am - 7pm
  • Weekly working hours will be 37.5
  • You will be required to work 1 weekend in every 7 weeks

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our London or Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you

We believe real connection happens in real life. That's why we follow an IRL-first approach, with most teams working together in person three days a week. Some roles, such as Customer Care, spend more time in the office to stay close to our customers and each other.

Our hubs are designed for collaboration and focus, spaces where ideas flow, creativity sparks, and people thrive.

We hire for potential, curiosity, and impact, not just formal credentials. What matters most is your ability to grow, learn, and make a difference.

As a global company serving diverse customers, we want our teams to reflect that same diversity. Whoever you are and wherever you're from, you're welcome at Perk.

At Perk, we use AI-powered tools to make parts of our recruitment process smoother and create a better experience for candidates, helping our Talent team focus on what matters most: connecting with people. Every hiring decision is made by real humans, our talent team and hiring managers, not by AI.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in or , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to , and we will confirm whether it is legitimate.