Operations Manager

Location:

Adcock

Salary:

Competitive

Reports To:

Managing Director

Works Closely With:

Commercial Director, Purchasing Manager, Senior Management Team

About Us

Adcock is a leading provider of Cleaning, Catering, and Janitorial Supplies, supplying a diverse customer base with a strong focus on service, reliability, and long-term relationships. As the business continues to grow, we are investing in stronger operational leadership, clearer processes, and data-driven decision-making to support scalable, sustainable performance.

The Role

We are seeking an experienced Operations Manager to take full ownership of our core operational functions. This is a senior leadership role responsible for ensuring warehouse, fulfilment, and transport operations run efficiently, reliably, and in line with commercial objectives.

The role has clear accountability for operational performance, people leadership, and continuous improvement. You will lead operational teams directly, own operational KPIs, and drive improvements in service, efficiency, and scalability, while working closely with the Commercial Director and Purchasing Manager as part of the Senior Management Team.

Key Responsibilities

Operational Leadership & Performance

• Full ownership of warehouse operations, including picking, packing, order fulfilment, service levels, and transport/despatch
• Direct line management of warehouse, purchasing, and operational staff, ensuring clear expectations, accountability, and performance
• Support purchasing and stock control functions to ensure operational alignment, availability, and accuracy
• Ensure day-to-day operations consistently meet service, quality, and efficiency standards

KPI Ownership & Continuous Improvement

• Design, implement, and own operational KPIs across warehousing, fulfilment, and service performance
• Lead weekly operational performance meetings, using data to identify risks, issues, and improvement opportunities
• Take decisive action to address performance gaps, including process changes, staffing adjustments, and capability development
• Drive continuous improvement initiatives to improve efficiency, accuracy, and customer experience

Process, Systems & Change

• Design, document, and standardise operational processes to support consistency, scalability, and control
• Lead and embed operational change initiatives, ensuring adoption across teams
• Use systems, reporting, and data to improve visibility, decision-making, and operational outcomes
• Support and contribute to automation and system improvement initiatives where appropriate

Commercial & Cross-Functional Collaboration

• Work closely with the Commercial Director to ensure operational activities support commercial strategy and customer commitments
• Collaborate with the Purchasing Manager to align supplier performance, stock availability, and operational flow
• Act as a key member of the Senior Management Team, contributing to wider business planning and decision-making

People & Culture

• Build, lead, and develop high-performing operational teams
• Support recruitment, onboarding, performance management, and engagement within operational teams, working in partnership with HR
• Foster a culture of ownership, accountability, and continuous improvement

Key Skills & Experience

• Proven experience in an Operations Manager role within a fast-paced commercial or distribution environment
• Strong background in warehouse, fulfilment, and logistics operations
• Demonstrated experience owning KPIs and using data to drive operational performance
• Confident people leader with direct line management experience
• Track record of delivering operational improvement and leading change
• Strong organisational, planning, and decision-making skills
• Commercially aware, with an understanding of how operations impact margin, service, and growth
• Excellent communication and stakeholder management skills

Why Join Adcock

• A senior leadership role with real ownership and influence
• Opportunity to shape and improve how operations work across the business
• Collaborative SMT environment with clear strategic direction
• Competitive salary and benefits package
• Wellness programmes and employee recognition initiatives