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Operations Director
2 weeks ago
JOB ADVERT — OPERATIONS DIRECTOR
(Hospitality & Short-Term Rentals)**
Location:
Henley-on-Thames (office-based)
Salary:
£50,000 + performance bonus
Hours:
Full-time, Monday–Friday + on-call rota (min. 3 evenings/week)
Travel:
Car essential (multi-site role)
About Us
Hosting Homes Ltd (trading as Hosting Holidays) is a fast-growing hospitality and short-term rental management company based in Henley-on-Thames. We manage a portfolio of high-quality homes, apartments, boutique hotels, and boats — and we're scaling quickly.
We're now hiring an
Operations Director
to take full ownership of day-to-day operations so the Founder can focus on strategy, sales, and expansion. This is a senior, hands-on operational role suited to someone who thrives in hospitality, can lead a team with confidence, and is comfortable in a fast-paced, multi-property environment.
The Role
As Operations Director, you will be responsible for:
Operational Leadership
- Overseeing the daily running of a 7-day hospitality operation
- Maintaining consistent service standards and smooth workflows
- Improving and enforcing operational systems, SOPs, and processes
- Ensuring properties are ready, compliant, and guest-ready at all times
Team Management
- Leading and developing the operations & guest services team
- Setting KPIs, conducting performance reviews, and driving accountability
- Recruiting, onboarding, and training future team members
Guest Experience & Escalations
- Managing escalations on a shared out-of-hours rota (light-touch)
- Supporting guest communications when needed
- Ensuring SLA adherence and strong review scores
Compliance & Listings
- Ensuring all properties meet safety and legal requirements (FRA, EICR, CO₂, gas safety, keys, access, manuals, photos)
- Overseeing onboarding quality, setup, and presentation standards
- Supporting hotel partners where applicable
Financial Oversight
- Tracking cleaning, linen, consumables, and contractor costs
- Producing operational cost reports each month
- Identifying efficiency improvements and driving profitability
Multi-Site Responsibilities
(important addition)
- Visiting properties, hotels, and suppliers when required
- Attending maintenance checks, staging, onboarding, and inspections
- Representing the business externally where operational presence is needed
What We're Looking For
Required Experience
- 3–5+ years in hospitality operations (hotels, serviced accommodation, STR agency)
- Experience managing teams and operational departments
- Strong understanding of compliance, guest experience, and property operations
- Confident making decisions under pressure
- Proven record in improving systems or operational workflows
You Must Have
- A full UK driving licence and your own car (essential)
- Be based within
45 minutes of Henley - Hands-on, proactive, solutions-driven mindset
- Comfortable supporting a 7-day model (not working weekends, but available for escalations)
- Calm, structured, and able to lead with authority
Red Flags (we will not consider):
- No hospitality experience
- Long commute / no car
- Clock-in/clock-out mentality
- Not comfortable with on-call duties
- Avoidant of responsibility or pressure
Why Join Us?
- £50k salary + bonus
- 28 days holiday
- Company laptop + phone
- Work directly with the Founder and shape the next growth phase
- Genuine autonomy and ownership
- Big progression potential in a dynamic, expanding company
How to Apply
Send your CV and a short message explaining your hospitality experience and why you're a strong fit for this role.
