Operations Administrator

1 week ago

Blackburn, Blackburn with Darwen, United Kingdom Hays Full time £25,000 - £35,000 per year

Location: Blackburn, Lancashire

Department: Operations (Asset Finance)

Reporting to: Deal Fulfilment Manager

Contract Type: Permanent, Full-Time / Part-Time

The Opportunity

We're looking for an Operations Administrator to join a growing Asset Finance Operations team based in a modern, purpose-built office in Blackburn. This is a fantastic opportunity to become part of a well-established business that's continuing to expand.If you have experience in business administration, a sharp eye for detail, and a passion for delivering excellent customer service, we'd love to hear from you.In return, you'll receive full training in the Asset Finance industry, supporting SME growth across the UK. You'll start on a competitive salary (based on experience), with opportunities for progression, an annual discretionary bonus, flexible working arrangements, and a range of great benefits.

About the Team

The New Business team plays a vital role in the customer journey, working closely with colleagues across departments to ensure funding is delivered accurately and on time. The team includes a mix of experienced professionals and newer team members, all committed to delivering a trusted, first-class service.Main Purpose of the RoleYou'll work closely with a panel of brokers and introducers, assessing and processing new applications into the administration system quickly and accurately. You'll resolve any missing information or issues by liaising directly with the sender, using problem-solving and critical thinking skills, and drawing on support from across the business as your knowledge grows.

Key Responsibilities

  • Prepare financial documentation for brokers, vendors, and direct customers
  • Take ownership of deals from document creation through to payout
  • Handle deal amendments and coordinate with multiple teams to respond to queries
  • Act as the first point of contact for incoming calls related to proposals, documents, amendments, and other requests.
  • Provide support to other administration teams when needed

Person Specification

  • Minimum 2 years' experience in an office-based administration role
  • Confident communicating via email and phone
  • Strong attention to detail
  • Able to manage multiple priorities and meet tight deadlines
  • Adaptable to process changes
  • Comfortable asking questions and challenging processes to improve understanding
  • Positive, proactive attitude and a passion for customer service

Benefits

  • 25 days holiday plus bank holidays
  • Monday to Friday working pattern
  • Flexible hours and hybrid working (2 days from home per week)
  • Annual discretionary bonus
  • Income protection
  • Company pension
  • Employee discount scheme
  • Healthcare cash plan
  • Life cover
  • Training and development with industry-recognised qualifications
  • Free parking at a purpose-built office just off the M65

Diversity & InclusionWe're committed to assessing every applicant based on merit, experience, and qualifications. We celebrate diversity and strive to create an inclusive environment where everyone can thrive.

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