Customer Service

2 weeks ago

London, Greater London, United Kingdom RELR Full time £25,000 - £30,000 per year

Customer Service & Community Advisor

Full-Time | 35 Hours | Hybrid (Office + WFH)

Location:
 Leeds

Reports to: Anthony Timms

ABOUT RELR

At RELR, we're all about making women feel 
good
 — through flattering fits, clever multi-wear basics, and high-quality fabrics that last. Since launching in May 2021, we've grown quickly, surpassing £1.3M in revenue within our first 18 months and building an incredibly loyal, supportive community.

We're a small, passionate team with big plans, and we're looking for someone who genuinely loves helping people and being part of a brand with purpose.

THE ROLE

We're looking for a 
Customer Service & Community Advisor
 to become a key part of our growing team.

This is a varied role where no two days are the same — from chatting with customers, to helping with dispatch, to keeping the team updated on what our community is loving (or needing help with).

If you're hands-on, friendly, adaptable, and excited to champion the RELR mission, you'll feel right at home here.

RESPONSIBILITIES

Customer Service & Community Engagement

  • Respond to customer enquiries across email, Instagram DMs, TikTok and Facebook comments, always using our warm, supportive tone.
  • Manage and respond to Trustpilot and Shop App reviews, escalating issues when needed.
  • Handle Klarna disputes and chargebacks with clear, accurate documentation.
  • Troubleshoot order or product issues and collaborate with operations and marketing to resolve them smoothly.
  • Identify common questions, reoccurring trends and share insights with the wider team.

Operations & Order Management

  • Support with daily order fulfilment and dispatch to ensure timely, accurate deliveries.
  • Print and organise labels for our operations team.
  • Assist with stock checks, simple inventory reporting, and flagging low-stock or fast-moving items.
  • Coordinate restock requirements with suppliers or internal teams.
  • Help improve fulfilment, packaging, or customer experience processes.

WHO YOU ARE

  • Someone who genuinely loves helping people and enjoys delivering a great customer experience.
  • A true 
    advocate for the RELR brand
     — someone who understands and supports our mission to help women feel confident in what they wear.
  • Detail-oriented with a good eye for accuracy.
  • Organised, reliable, and able to manage your time effectively.
  • Previous customer service experience is 
    favorable
    , but not essential if you're eager and proactive.
  • Familiarity with Shopify is a bonus, but not required.
  • Happy working in a startup environment where you can get stuck in and adapt as needed.

WHAT YOU'LL GET IN RETURN

  • Competitive salary
  • Hybrid working
  • 25 days holiday per year + bank holidays
  • Pension
  • Free parking
  • Dog-friendly office
  • 50% staff discount on ELR Style clothing

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