Assistant Manager, Second Line UK Resilience, QRS, Enabling Functions

Connect to your Industry

Are you interested in helping our firm prevent, prepare for, respond to and recover from disruptive incidents and crises? Do you have a naturally inquisitive mind? Do you enjoy working through complex challenges?

If so, we are seeking an Assistant Manager to join the UK Resilience function within Deloitte Business Security (DBS) which is part of the Deloitte Quality, Risk and Security (QRS) community.

Within QRS, we use our skills and experience across a variety of disciplines to support a risk intelligent culture at Deloitte - enabling our Partners and practitioners to deliver high quality services to their clients, and acting as custodians of firm risk, security, ethics, and reputation.

• UK Resilience is an internal, second line of defense function (i.e. not client facing), the purpose of which is to ensure we can continue to deliver our client services in the event of a disruption and protect our people, clients, operations and reputation during incidents or crises.
• Working closely with colleagues from across our first and second line of defense and the business, you'll be able to make an impact that matters and drive positive change and enhance the resilience of our firm.
• As the Business Continuity Manager, you will be responsible for the day-to-day management and continuous improvement of the firms Business Continuity Management System (BCMS), ISO22301 certification and other resilience-related tasks.
• DBS is a supportive group of security SMEs who care about doing the right thing and protecting the confidentiality, privacy and security of Deloitte's people, buildings, assets and data.
• You will be supported to develop your technical and personal skillset through peer support, development plans, mentorship, coaching and access to extensive training resources.
• We understand the importance of personal well-being and offer flexible working arrangements to support your individual needs, in addition to Deloitte's market-leading benefits.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we
lead the way
,
serve with integrity
,
take care of each other
,
foster inclusion
, and
collaborate for measurable impact
. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As the Business Continuity Manager for Deloitte UK and Switzerland, you can expect to work with a broad range of stakeholders both horizontally (i.e. the business) and vertically (i.e. leadership) to ensure the resilience of our operations and provide assurance to our clients, auditors and regulators. Specifically, your responsibilities will include:

• Managing the firms annual Business Impact Analysis (BIA) and Business Continuity Plan (BCP) update cycle
• Delivering the training and exercise program, both for business continuity and incident response
• Leading on or supporting audits (ISO22301, client and internal audits)
• Managing communication and awareness raising efforts
• Supporting our Contingency Planning efforts and project work to enhance our resilience capabilities
• Acting as an SME for resilience-related enquiries from our clients, regulators, suppliers and other interested parties
• Responding to incidents or crises as part of an Incident Response Team (IRT) in a Chief of Staff (CoS) role
• Supporting the implementation and running of NIS2/DORA, Operational Resilience and other future requirements
• Ensuring we can communicate with our people in an emergency (i.e. emergency mass notification)
• Contributing to the collective thought leadership required to anticipate the next disruptive event
• Working with the NSE Resilience Team to help deliver the UK Resilience program

Connect to your skills and professional experience

At Deloitte we live by our Shared Values and a requirement of your role will be to uphold them in your day-to-day work at the firm.

Soft skills:

• You're a natural at taking initiative
  , inquisitive and keen to learn about new resilience methodologies and best practices, questioning of the status quo and understand the challenges a firm our size may face in this area.
• You're good at problem solving
  , understanding that there isn't always a simple or perfect answer to every challenge but can empathise with others, take a pragmatic and risk-based view to enable our business to overcome challenges and deliver resilient services.
• You're able to keep a positive attitude
  , maintain a high ethical standard and able to adapt to changing priorities. You're able to spot opportunities to help or share knowledge with other colleagues, can manage your time and workload, proactively asking for support where needed – we succeed as a team when you succeed in your role.

Essentials:

• Demonstrable passion for resilience, security and a desire to continuously learn and grow
• Experience in supporting or managing a business continuity program
• Knowledge of ISO22301, BCI Good Practice Guidelines (GPG) or similar best practices
• Good time management skills and the ability to manage priorities under pressure, and escalate issues in a timely manner
• An analytical mindset with the ability to problem solve
• Strong interpersonal skills and the ability to develop relationships and manage stakeholders at all levels
• Proficient written and verbal communication skills, as well as close attention to detail

Desirables:

• Experience in implementing and / or maintaining an ISO22301 certification in a large organisation
• Formal resilience qualifications (e.g. ISO22301 lead implementer or equivalent)
• Programme / project management experience would be an advantage
• Membership of relevant industry bodies (e.g. CBCI / AMBCI)
• Experience of using business continuity, emergency notification and other relevant technologies
• Knowledge of NIS2/DORA, Operational Resilience and other regulatory requirements
• Experience of live incident response

For a full job description, please visit our online Deloitte Careers portal.