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Part-Time Hotel Receptionist
2 weeks ago
About Us
Crown Hotel is a brand-new, smart hotel located in the city of Oxford, where modern comfort meets cutting-edge technology and sustainable practices. Our commitment to environmental responsibility is reflected in every aspect of our hotel, from green building design to energy-efficient operations. We pride ourselves on delivering exceptional service and memorable guest experiences.
We are currently seeking a motivated and enthusiastic individual to join our team as a Part-Time Hotel Receptionist.
Job Summary
As a Part-Time Hotel Receptionist, you will play a key role in providing outstanding customer service and ensuring smooth front desk operations. You will be responsible for welcoming guests, managing reservations, and supporting the daily functions of the reception area. This role is ideal for someone friendly, organised, and passionate about hospitality.
Key Responsibilities
Guest Services
- Greet and welcome guests upon arrival.
- Handle check-ins and check-outs efficiently.
- Respond to guest inquiries, requests, and complaints professionally and courteously.
- Provide information on hotel amenities, services, and local attractions.
Front Desk Operations
- Manage reservations, cancellations, and modifications.
- Process payments and maintain accurate financial and guest records.
- Answer phone calls and direct them to appropriate departments.
- Keep the front desk area clean, tidy, and organised.
Administrative Support
- Assist with daily administrative tasks as required.
- Support other team members in day-to-day hotel operations.
Customer Relations
- Build positive rapport with guests to enhance their stay.
- Collect and record guest feedback for service improvement.
- Ensure guest satisfaction by resolving issues promptly and effectively.
Qualifications
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office and familiarity with hotel management systems (preferred).
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude, punctuality, and reliability.
- Fluency in English; additional languages are an advantage.
- Must be eligible to work in the UK.
What We Offer
- Training and support to help you succeed in the role.
- Exposure to various aspects of hotel operations.
- Opportunity to develop customer service and administrative skills.
- A supportive, friendly, and dynamic work environment.
We look forward to welcoming you to the Crown Hotel team
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 20 – 25 per week
Work Location: In person
