Administrator

1 week ago

Chelmsford CM AB, United Kingdom ACE CONTRACTS (LONDON) LTD Full time £23,000 - £28,000 per year

We are seeking an organised, proactive, and detail-oriented Team Administrator to join our dynamic team. In this varied and vital role, you will support the smooth delivery of projects by handling a range of administrative tasks, from job set-ups to delivery coordination, and ensuring clear communication across teams and with customers.

The ideal candidate will have:

  • Strong organisational and administrative skills.

  • Excellent communication and interpersonal abilities.

  • High attention to detail and accuracy.

  • Ability to use their own initiative and great problem solving skills.

  • Proficient with Microsoft Office and general office systems.

  • Ability to manage multiple tasks and deadlines in a busy environment.

  • Experience in a similar administrative or project support role is desirable.

- Due to the location of our office and the lack of public transport to the village, your own transport is essential

Key Responsibilities:

  • Set up and amend new and existing job records.

  • Pass relevant information to the accounts team for invoicing.

  • Liaise with team members and customers to confirm all job details are accurate and complete.

  • Manage the shared admin email inbox.

  • Handle incoming and outgoing post.

  • Answer, manage, and direct incoming phone calls professionally.

  • Process customer registration forms and maintain accurate databases for customers and suppliers.

  • Scan and archive job sheets, delivery/collection notes, and relevant project documentation.

  • Book and track deliveries, including overseas shipments.

  • Obtain and compare courier quotes for international deliveries.

  • Prepare and complete commercial invoices for international shipments.

  • Create and check delivery and collection notes for accuracy.

  • Process problem job enquiries and liaise with relevant parties for additional information.

  • Provide customers with call-out quotations and set up digital problem job files.

  • Generate problem job sheets and produce site reports in a timely and professional manner.

  • Adhere to all Company Health and Safety policies within the office environment.

  • Promote and ensure personal and team safety at all times.

  • Deliver outstanding customer service in all interactions.

  • Represent the company in a professional and positive manner.

  • Maintain strong relationships with existing customers and suppliers.

  • Ensure written and verbal communication is clear, consistent, professional, and timely.

  • Support cross-functional tasks, including training in purchasing, to assist other departments as needed.

  • Carry out any other reasonable duties as required by the business.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

  • Company events
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Chelmsford CM3 8AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have access to your own transport?

Experience:

  • Administrative: 2 years (required)

Work Location: In person

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