Customer Support Representative

1 week ago

Kidderminster DY RA, United Kingdom Avensys UK Limited Full time £27,000 - £42,000 per year

ABOUT US

Avensys is the UK's largest independent bio-medical engineering company. We are medical device experts and we're proud to play our part assisting healthcare providers across the UK and abroad. Our offering is simple, we can take care of all of your medical device needs including supply, maintenance, resale/disposal and training – leaving our customers to focus on providing excellent patient care.

Independence means that we are not aligned with any particular manufacturers, and consequently, we only ever seek to provide the best service for our customers. We make sure that devices are kept in service and that any device procured through Avensys is the one that best suits our customers requirements – not the one that works best for us.

When dealing with medical devices, mistakes can cost lives, which is why our culture puts staff training at the forefront of what we do. We believe providing first-class training to our employees empowers them to provide the premium, reliable service that we strive for and is the best way to guarantee patient safety.

We are dedicated to providing the highest quality service in the industry. As an ISO9001, ISO13485 and ISO14001 accredited company, you can rest assured that our processes, environmental credentials and systems infrastructure are of the highest standard and that you will receive industry-leading services, excellent communication and total regulatory compliance.

We have an exciting opportunity for an experienced Customer Support Representative to join our Customer Support Team. This role is based at our Head Office in Kidderminster.

THE ROLE

The role is responsible for being the first port of call for customers, managing their accounts effectively and to be their technical support experts with our engineers operating nationally.

ABOUT YOU

  • Customer Service Experience
  • Ability to build and maintain relationships
  • Comfortable in a high-pressured environment
  • Motivation to exceed themselves and achieve KPI targets
  • Multitasking, prioritising, planning and time management
  • Excellent communication skills
  • Confident in problem solving
  • Computer Literate
  • GCSE Maths and English
  • Collaborative team player with a positive attitude, committed to achieving shared goals

THE TERMS

Contract Term: Permanent

Hours of Work: 37.5 per week, Monday to Friday - 1 hour unpaid lunch break

Annual Leave: 23 days holiday + bank holidays (rising with service to a maximum of 28 days)

Salary: £26, dependent on experience)

Benefits: Pension scheme, laptop, enhanced family friendly benefits, private medical insurance after 1 year of service, sick pay scheme.

You will be required to proof of right to work in the UK.

If you think you could be the right person to join our friendly team, we would love to hear from you

A Note from Us Due to the high volume of applications, we may not be able to offer individual feedback. However, if your application is successful, you'll be contacted within seven working days.

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