UK Service Technician

9338Service - Sales Representative, ServicesFull TimeOnsiteBristol, United KingdomJob DescriptionOverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.Are you in? Read on for more details about this particular role.Responsibilities80%1.Repairing and servicing MSA equipmentRepairs, Maintenance and Initiation MSA Products ( PG 01 – P 50) private and industrial sector.Receive work orders from dispatching department and perform orders efficiently, customer orientated and with a high level technical expertise.Be part of our 24 hour emergency repair team.Partially arrange service appointments with customers themselves.Support calculation of contracts by estimating required hours, parts and kilometer.Fill out Service Report accurate and update Location data if necessary in CRMEnter information in current and future Service application.Support all Service Regions of Europe / also Workshops – work in Workshop and FieldProviding high quality services to a customer.10%2.Completing customer's service requestsProviding service to customers according to service agreements or terminal orders.Providing information to the Service Administrator or the Service Manager in order to prepare quotations for customers regarding service jobs.Receiving equipment from customers, preparing service documents connected with performed service, controlling products after repairs before returning them to customers.Providing high quality customer service and maintaining a good company image.10%3.Fulfillment of operational requirementsProject Work and daily businessCooperation in projects to improve service processes.CIP activities.Defining spare parts needed/required and forwarding the request to the Service Administrator.By fulfilling the required service documentationBy following all procedures required by an organization regarding the service processBy preparing reports depending on the demand and on the request of a supervisor.Other activities as assigned by a supervisorQualificationsExperience (required):Technical Experience – min 2 years technical/mechanical experienceEnglish fluentMS Office >> Word and Excel advancedExperience in Service activitiesself-motivation & focus is a mustExperience (preferred):SCBA, FGFD Products and Service (also KO2 and FP)Use of Service Tools as CRM and SAPEducation (required):Technical High School or Degreeor equivalent from business experienceEducation (preferred):Technician or BSC, just graduated,e.g. mechatronic or electronical engineerMSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship. If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know. For US applicants, know your rights, click here. Equal Employment Opportunity EmployerAffirmative Action Employer - Individuals with Disabilities/Protected Veterans How do I know if a job opening that lists MSA is legitimate or is fraudulent? MSA posts its legitimate job openings to this MSA Career Center. MSA will only make job offers after a formal interview has been completed. All electronic communications related to openings and offers will come from email addresses with the domain or Significantly, MSA would never ask for your financial information or social security number as part of the interview and pre-offer process.MSA has been told that there are fraudulent job posting on the internet that use the names of large corporations, including MSA, and that request personal or sensitive information from individuals who respond. Please be cautious and check any MSA job posting on this MSA Career Center to confirm it is legitimate. MSA is not responsible for any fraudulent activity that could arise from these sorts of schemes.