Operations Support Manager

Location: Reading (travel to sites across London and South East is required).

Salary: up to £55,000 p.a. + Private Healthcare + Car Allowance + Company Benefits

Working Hours: , Monday to Friday, 40 hours per week

Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. (Amend as necessary)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

What you'll do:

• To support and develop the EMCOR UK maintenance team through effective communication, training, and development, to ensure compliance across the account
• Ensuring all works are completed to the satisfaction of the customer and regulatory authorities.
• Monitor risk through appropriate risk management including but not limited to Commercial, H&S and Operational risks, highlighting to the Head of Operations when relevant.
• Working in conjunction with Area Managers, Supervisors and Service Team to monitor maintenance team performance and to ensure continuity and compliance across the Thames Water estate.
• Own and maintain initiatives to identify and implement ways in which compliance can be improved to reduce risk, and downtime.

• Provide full end to end management of compliance processes with service delivery improvement plans and innovation in place aligned to risk management deliverables.

• Effective use of CAFM, EMMA, AMT as per our standard operating procedure.

• Keep up to date with new innovations in marketplace and suggest improvements.
• Ensure that sufficient quality standards are always being maintained.
• Ensure the contracted services are delivered to the agreed specification and standards.
• Ensure a timely response to all requests, fully satisfying customer requirements.
• Ensure implementation & compliance to EMCOR and Thames Water Safe Systems of Work.
• Ensure implementation & compliance of document control.
• Oversee & support the management of all logbooks (where appropriate) ensuring they are always up to date and compliant.
• Engagement and Support to key EMCOR stakeholders to support the service delivery to the Thames Water clients.
• To be part of the management escalation call out Rota.
• To ensure the team have the relevant skills and competencies to complete their job effectively.
• Ensure succession plans are in place for every member of staff.
• Ensure a sufficient AP and CP structure is in place.
• To establish a consistently positive working relationship with your client and end users.
• To ensure all applicable processes are designed and approved, to ensure operational excellence.
• Complete any other reasonable request as instructed by management and leadership team.
• Lead by example and behave consistently, in line with EMCOR UK's values.

Who you'll be:

• Pivotable technical management role within Thames Water contract.
• Technically qualified, minimum HNC/HND, in appropriate engineering discipline.
• Thorough technical knowledge, plus relevant working experience of asset management, delivery and maintenance of all building services including critical services.
• Experience working in controlled and critical environments.
• NEBOSH General Certificate or working towards.
• Ability to demonstrate knowledge of statutory regulations associated with all Building Services and Permits to Work systems.
• An experienced operational and maintenance leader of business-critical service systems in a 24/7/365 environment.
• Proven record in managing diverse engineering and operational teams within a highly regulated environment.
• Good working knowledge of SFG20.
• CAFM management experience.
• Demonstratable Electrical/Mechanical AP Status either current or recent.
• Strong analytical skills including root cause analysis and process mapping.
• Excellent Technical Report writing skills.
• Experience conducting technical investigations within critical environments.
• Extensive FM industry experience is essential.

Personal Requirements
- Ability to build and maintain positive relationships both internal and externally to the contract.
- Proactive and forward-thinking individual, constantly horizon scanning to ensure best standards are maintained.
- Effective performance management skills.
- Demonstratable leadership behaviors.
- Demonstrates extensive organisational skills.
- Has excellent attention to detail.
- Highly effective communicator.
- Ability to work under pressure in a highly regulated industry.
- Agile and mobile to the needs of both EMCOR UK and the Customer.
- Excellent timekeeping.
- Confident and effective presentation skills.
- Ability to lead and control difficult meetings both internally and externally.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

• Industry leading maternity & paternity policies
• Refer a friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessments
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries