Head of Property Operations

2 days ago

Milton Keynes, Milton Keynes, United Kingdom Urban Homes Management Full time

Are you an experienced leader with a passion for driving operational excellence and delivering outstanding customer service?

The Role

As Head of Property Operations, your primary role will be to oversee a small team of Property Supervisors, as they let and manage professional tenancies across a portfolio of around 400 units. Along side this you will be directly responsible for the block management, upkeep and maintenance of this collection of residential properties/blocks within our privately owned portfolio, ensuring adherence to compliance and company standards. The role will involve managing the small team, coordinating maintenance and repairs of the sites, tracking compliance, and maintaining detailed records to guarantee the portfolios safety and legal status.

We are looking for a motivated, passionate, and committed individual who is driven to deliver excellence every day and doesn't settle for "good enough." You should have a strong background in property, Lettings and Property Management, with a proven track record of maintaining high standards, improving performance, and delivering growth.

What your Day will look like:

  • Continuously monitor performance and quality of on-site operations to maintain exceptional standards.
  • Deliver outstanding customer service, ensuring satisfaction across all areas.
  • Monitor and drive the teams lettings performance, ensuring occupancy and rents achieved are consistently maximised.
  • Collaborate with the executive team to align company aims/targets.
  • Identify potential operational risks and implement mitigation strategies.

Key Skills

  • Strong background in Property, Lettings and Property maintenance management, with a clear focus on statutory compliance.
  • Experience in a multi-site portfolio is particularly beneficial.
  • An in-depth understanding of compliance requirements across key areas such as fire safety and electrical systems.
  • Strong communication and leadership skills.
  • Strong problem-solving skills with the ability to think strategically.
  • Ability to work under pressure and manage multiple projects simultaneously.

Benefits

  • Company Pension.
  • 20 Days Holiday plus bank holidays.

Job Type: Full-time

Pay: £40,000.00-£50,000.00 per year

Benefits:

  • Company pension
  • On-site parking
  • Work from home

Work Location: Hybrid remote in Milton Keynes (Buckinghamshire, South East Region)

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