Anti-Social Behaviour Assistant

Antisocial Behaviour (ASB) Assistant - Multiple - 7261

Title: Antisocial Behaviour (ASB) Assistant (Multiple)

Contract Type: Permanent – Full Time – 35 Hours

Grade - 5

Salary: £30,455 per annum to £ 33,356 per annum (London weighted salary) dependant on experience

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday - Friday

Closing Date: 21st November :00

Interview Dates: To be confirmed

Benefits include:
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and
many more
…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit

ASB Assistant Role

Join our Housing Specialism's team at L&Q:

Would you like to join our revamped Housing Specialism's team as an ASB Assistant and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

If this sounds like you, we would love for you to apply

Your impact in the role:

As the ASB Assistant, you will be responsible for supporting the ASB Caseworkers, within the Housing Specialisms Team, to deliver reliable, repeatable, and consistent services that residents value and are satisfied with. Supporting robust performance against all KPIs and targets, providing strong administrative support and respond to enquiries from residents at first point of contact.

You will be responsible for maintaining accurate and detailed customer records in relevant systems, adhering to data protection legislation when discussing personal data.

You will ensure that the team are aware of any red flag issues and maintain accurate and detailed customer records in relevant systems. You will be responsible for completing administrative activities including but not limited to: Scanning and indexing, compiling chronologies, data input, minute taking, mail merges, reviewing and refreshing customer data. post management, invoice management, arranging meetings and training, processing customer surveys, and questionnaires.

Our customers are the most important part of our business and as a member of the Housing Specialisms team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

What you'll bring:

• Organised and have a flexible working approach
• Excellent verbal and written communication skills.
• Experience of using Microsoft office packages is essential.
• Fantastic customer service skills
• A can-do attitude and be motivated by keeping promises to residents.
• Administrative skills

If you require any reasonable adjustments at any stage during this process, including application stage, please email

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Click here to find out more about L&Q and why you should join us