IT Assistant

We are excited to be recruiting for a full time IT Assistant to join our IT department in Fakenham. This is a growth position and would suit someone who is looking to start their career in a 1st Line IT Support role.

The role will provide someone with an excellent opportunity to develop their skills and experience within an IT department assisting with 1st Line Support queries as well as assisting colleagues with day to day queries and building relationships with external providers.

Main duties to include:

· Work with the IT team and Partner to provide assistance to colleagues when needed

· Assist with resolving problems promptly and accurately

· Assist with IT processes for new starters, leavers and internal changes

· Support the IT team with the IT ticketing system and ensure all tickets are resolved.

· Support with liaising with external suppliers when troubleshooting.

· Support with the ordering of IT stock and supplies when required.

· Support the IT team and work with our external provider to maintain the telephone systems.

· Update our Procedure File Maintenance system within the system as and when required.

· Assist staff with the setup of training webinars.

· Support the team with maintaining printers, hardware, software changes and projects.

· Support the firm and the team with any other additional tasks.

The successful candidate will have a keen interest in IT and a willingness to learn and develop within the field. Excellent problem solving skills, organisational and time management skills along with strong communication are required for the role. A full valid Driving Licence is essential for the role.

Based primarily in our Fakenham office with support to our Holt office when required, this is an exciting opportunity to join a friendly, highly regarded, ambitious and progressive law firm combined with a healthy work/life balance in beautiful North Norfolk. We offer excellent career prospects, a competitive salary and good benefits.

If you would like to discuss the role in more detail or would like to apply for the position, please contact Chloe Miler, HR Manager at with a copy of your CV and covering letter.

Job Types: Full-time, Permanent

Education:

• GCSE or equivalent (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person