Care Pathway Specialist

Job Title: Care Pathway Specialist – London
Function: Customer Engagement
Location: Field Based - London
Type: Permanent
Salary: £64,062 potential to rise to £75,367 over 3 years
Closing Date: 11th November 2025
NHS Supply Chain are recruiting for a Care Pathway Specialist – London

Purpose of the role
Partnering expertly with clinical and non-clinical stakeholders in 7 Integrated Care Systems (Systems) across the London region, you will be leading the delivery of best practice clinical change programmes to improve outcomes in population health, enhance productivity and deliver value for money. Deploying a consultative and data-led approach to establish unmet clinical need across care pathways, you will focus on product category areas (excluding SSDP) initially, using latest clinical guidance, best practice and recommendations (MedTech Directorate, AHSNs, NICE, GIRFT, MHRA, Royal Colleges et al) to support the clinical case for change.

Collaborating with customer stakeholders across the NHS, Clinical Nurse Advisor Team, Hospital Care, Out of Hospital Care and CMSP colleagues within NHS Supply Chain, you will support Systems to adopt innovation and clinical best practice that transform care pathway outcomes for patients. And in doing so enable NHS Supply Chain to achieve its' ambition to unlock £1Bn of savings by 2030.

Responsibilities

• Communicate function's strategy to customers and its relationship to the NHS Supply Chain's mission, vision and values and the aims and objectives of the NHS.
• Working strategically, you will partner with Systems on care pathways where unmet clinical needs have been established to support the delivery of enhanced patient care outcomes which unlock efficiency gains for the local health economy.
• Working consultatively, you will co-produce care pathway solutions, involving products and services available via the national model, co-ordinating resources to influence a positive change in clinical practice with measurable outcomes and efficiency gains for Systems.
• Working collaboratively alongside senior functional & directorate stakeholders, establishing key relationships at local and national level to identify and engage Systems with specific care pathway clinical needs.
• Develop and implement a relationship management plan for strategic, complex and potential Systems. Coordinate the engagement of own organisation with the customer organisation to ensure effective two-way flow of information and resolution of issues.
• Shape, influence and lead the development of the Care Pathway Team Service Offering and ways of working to enable opportunities to be delivered at pace and scale.
• Working with Category Management Service Providers (CMSPs) to implement value that can be monetised and influence future innovation on category strategies.

What skills, qualifications and qualities do I need to be successful?

• Builds strong customer relationships and delivers customer-centric patient outcome focussed solutions through consultative influencing. For example, supports efforts to build customer satisfaction, loyalty, and commitment through engagement model principles and secures organisational resources to do so. Creates mutually beneficial partnerships with customers and internal colleagues; identifies ways to build and strengthen these relationships.
• Strong understanding of NHS programmes to support the delivery of the NHS Long Term Plan with established customer relationships.
• Strong financial and commercial acumen within a healthcare setting essential. Works collaboratively with clinical and non-clinical stakeholders at all levels and internal partners in developing benefits realisation papers and business case proposals to;
• support clinical case for change at NHS Provider & / or System level and
• influence Systems to make funding available to implement clinical change
• Track record of meeting and exceeding commercial performance targets within a healthcare setting
• Has or can develop an understanding of appropriate clinical guidelines and works strategically to leverage when influencing the clinical case for change.
• Plans and prioritises work to meet commitments aligned with organisational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own work with other partners. Understands and obtains needed resources to complete plans.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skilfully separates root causes from symptoms.
• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, engages diverse groups by communicating in a way that matches each group's preferences. Listens carefully and probes beneath the surface to gain richer insight on others' views.
• An adaptive and solutions focussed mind-set.
• Degree or Equivalent Level of experience.
• Extensive experience working in the NHS / healthcare environment with a strong understanding of NHS patient pathways and commissioning routes. Clinical experience desirable although not essential.

How You'll Work
Hybrid working; a blend of home, office and on customer site working with a 2/3 split between home and office / customer site working.

Benefits
In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:

• Performance led annual bonus scheme
• 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
• Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)
• Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you
• 2 days paid Volunteering Leave
• 1 day paid Wellbeing Leave
• Long Service Awards
• Access to the Blue Light Card and NHS Discounts
• Flexible working options
• National Annual season ticket purchase scheme
• Eye Care vouchers
• Access to a free 24/7 Employee Assistance Programme

NHS Supply Chain, who are we?
We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.

We're always listening to the people who use our products, so that we're aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.

And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.

Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.

Vision:
To make it easier for the NHS to put patients first

Purpose:
Our role is to support the NHS to save lives and improve health

Values

• Be Authentic
• Be Inclusive
• Be Driven
• Be Enterprising
• Be The Difference

Other Information

• SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.
• For more information on SCCL and the NHS Supply chain please visit:

NHS Supply Chain is an equal opportunities employer

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.