Senior Client Services Account Executive-EMEA

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Senior Client Services Account Executive – EMEA

We are now looking for a Senior Client Services Account Executive to join our GBSO team and take the lead on managing a key client account across the EMEA region.

The Role
As a Senior Client Services Account Executive, you will be responsible for the successful operational management of one of our key clients. You will work closely with Commercial teams and internal departments to ensure smooth onboarding, efficient daily operations, and high-quality service delivery.

You will act as the primary operational contact for your client, overseeing everything from billing and reporting to resolving disputes and coordinating internal support.

Key Responsibilities

• Manage client onboarding in line with agreed implementation plans and timelines
• Produce accurate billing data and management information reports
• Handle client queries, complaints, and disputes, ensuring timely and satisfactory resolution
• Coordinate with Commercial and operational teams to deliver high-quality support
• Support the drafting and execution of client contracts in line with commercial agreements
• Ensure new deals and implementations are tested, approved, and launched according to internal processes and SLAs
• Represent the Operations team in wider company initiatives and cross-functional projects
• Build strong working relationships with clients, acting as their trusted point of contact

About You

• Experience in a client-facing account management or operational role
• Strong communication and relationship-building skills across internal and external stakeholders
• High attention to detail with excellent organisational and problem-solving abilities
• Proficient in Microsoft Office, particularly Excel
• Degree-level education; additional languages are an advantage but not essential
• Commercial awareness and a proactive, collaborative mindset
• Ability to manage multiple priorities in a fast-paced, dynamic environment

Working at Collinson means being part of a globally connected team that values trust, collaboration, and innovation. You'll have the opportunity to make a meaningful impact, work on international projects, and grow your career in a supportive and flexible environment.

Apply Now

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.


Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us