UK Account Manager

1 week ago

London, Greater London, United Kingdom GROW® Group Full time £40,000 - £80,000 per year

About the Company

We are a leading medical cannabis company with operations across the UK, Germany, and Australia. We specialise in importing, manufacturing, and distributing premium medical cannabis products and are expanding rapidly within healthcare. With a focus on innovation and patient-centric services, the company is committed to disrupting traditional pharmaceutical pathways by delivering safe, compliant, and accessible solutions. Joining this organisation means being part of a pioneering team shaping the future of medical cannabis.

Role Overview

The UK Account Manager will work across all wholesale and B2B client relationships in the UK market, with a strategic focus on expanding partnerships and maximising account performance. This role involves ensuring outstanding client satisfaction and collaborating closely with commercial, marketing, and operations teams to drive business growth. As the primary point of contact for UK wholesale customers, you will oversee the end-to-end client experience — ensuring orders, inquiries, and support needs are handled with precision and care. Working in tandem with logistics and operations, you will deliver a consistently exceptional service that strengthens client loyalty and fuels long-term success.

Key Responsibilities

  • To retain and grow key wholesale partnerships.
  • Develop strategic account plans to drive cross-selling, up-selling, and new market penetration.
  • Collaborate with marketing and operations teams to ensure seamless client service and support.
  • Track, report, and analyse key account performance metrics for senior leadership.
  • Negotiate commercial agreements with major partners and key customers.
  • Represent the company at industry events, conferences, and networking opportunities.
  • Manage inbound client communications and provide responsive, professional support.
  • Process orders, manage documentation, and liaise with operations to ensure on-time delivery.
  • Maintain accurate client records in CRM and other systems.
  • Assist with reporting, data entry, and analysis related to client activity.

Ideal Candidate Profile

  • 3+ years in account management, sales, or commercial experience in healthcare, pharmaceuticals, or regulated sectors.
  • Strong commercial acumen and negotiation skills.
  • Deep understanding of wholesale distribution, supply chain, or pharmacy operations is highly desirable.
  • Excellent relationship-building and communication skills.
  • Strong organisational skills with attention to detail and accuracy.
  • Comfortable working with CRM systems, spreadsheets, and order management systems.
  • Ability to work well under pressure in a fast-paced environment.

What we offer

We offer a dynamic and collaborative working environment that values innovation, initiative, and impact. This newly created role presents a unique opportunity to shape and evolve your responsibilities within a fast-growing, purpose-driven organisation. You'll benefit from significant opportunities for professional development, skill enhancement, and long-term career progression.

How to apply

If this opportunity aligns with your experience and aspirations, we encourage you to apply by submitting your application via LinkedIn. Join us in shaping the future of patient care through innovation, integrity, and impact.

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