F&B Supervisor
2 weeks ago
Job Ref: PRO1009
Branch: Mercure Exeter Southgate Hotel Spa
Location: Mercure Exeter Southgate Hotel Spa, Exeter
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 16/10/2025
Closing date: 18/11/2025
We are seeking a personable and skilled FB Supervisor to join our team. As a FB Supervisor you will be responsible for serving Food and beverages to guests in a friendly and professional manner, ensuring that each experience is memorable. The ideal candidate will have a passion for mixology, excellent customer service skills, and the ability to handle a busy environment with ease. Successful candidates will thrive in a fast-paced setting, enjoy interacting with guests, and be enthusiastic about crafting signature cocktails.
Objectives of this role
- Act as the face of the hotel, engaging with guests while providing exceptional service
What You'll Do:
- Welcome and engage with guests to ensure a top-tier dining experience.
- Take and serve food and beverage orders with efficiency and professionalism.
- Maintain cleanliness and organization in all service areas.
- Process payments accurately and follow cash-handling procedures.
- Assist with banquet events, conferences, and catering services.
- Uphold food safety and hygiene regulations at all times.
- Handle guest inquiries and concerns promptly and professionally.
- Collaborate with kitchen and bar staff for seamless service operations.
- Recommend menu items and upsell food and beverage offerings.
What We're Looking For:
- Previous experience in food and beverage service (preferred but not required).
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of food safety and hygiene regulations.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
Responsibilities
- Interact with guests, taking orders and answering any questions about the FB menu
- Maintain cleanliness of the bar area, including cleaning glasses and equipment
- Ensure compliance with all food and beverage regulations
- Upsell drink specials and hotel packages when appropriate
- Communicate effectively with hotel staff to ensure seamless guest experiences
- Track and manage bar inventory and supplies
- Handle guest concerns and complaints professionally
- [include hotel specific responsibilities here]
Skills and qualifications
- Strong verbal communication and interpersonal skills
- Exceptional customer service abilities
- Knowledge of various types of drinks and beverages
- Ability to multitask and remain organized in a fast-paced environment
- Problem-solving mindset with the ability to handle high-pressure situations
- Ability to work well within a team
Preferred qualifications
- Prior experience in FB or hospitality
- Flexible availability, including weekends and holidays
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