B2B & B2C Sales Advisor

2 weeks ago

Southport, Sefton, United Kingdom Holden Grange Ltd Full time £25,000 - £40,000 per year

Company Description

Holden Grange Ltd. is a leader in providing innovative personal alarm systems and 24/7 monitoring solutions that empower seniors, vulnerable individuals, and care providers with safety, independence, and peace of mind. Our product line includes wearable devices with emergency assistance, GPS-enabled monitoring watches, and comprehensive home telecare units. With flexible subscription plans and a commitment to reliability, technology, and exceptional support, Holden Grange ensures the highest level of security and assistance for its users. We stand apart with features like real-time location tracking, two-way communication, and automatic fall detection, combining cutting-edge safety with simplicity and trust.

Role Description

In this full-time remote role as a B2B & B2C Sales Advisor, you will be responsible for fostering strong relationships with customers and clients to promote Holden Grange's products and services. Key day-to-day tasks include identifying and pursuing sales opportunities, providing tailored product guidance, conducting training for clients, and delivering outstanding support. The Sales Advisor will focus on driving both business-to-business (B2B) and business-to-consumer (B2C) channels while maintaining a customer-centric approach to ensure satisfaction and trust.

Qualifications - Sales Experience is critical to this role.

  • Communication & Empathy
    – Ability to speak confidently and listen actively, with a caring, reassuring approach suited to vulnerable customers and family decision-makers.
  • Relationship Building
    – Skilled in creating trust with both individual customers and business clients such as care homes, councils, and community organisations.
  • Sales & Negotiation
    – Proven ability to convert enquiries into sales through consultative, value-based selling rather than hard-selling.
  • Discovery Questioning
    – Able to uncover customer needs through effective conversation and tailor the offer accordingly.
  • Follow-up & Pipeline Management
    – Consistent approach to managing leads, call-backs, and opportunities using CRM systems or similar).
  • Presentation Skills
    – Comfortable demonstrating the SOS alarm device and explaining service plans clearly over the phone, via video call, or in person.
  • Organisation & Time Management
    – Efficiently handle daily lead flow, appointments, and reporting.
  • Tech Confidence
    – Comfortable using CRM tools, online meeting software, email platforms, and digital communication channels (Google Ads/Meta leads, etc.).
  • Resilience & Drive
    – Self-motivated to hit sales targets, stay positive, and learn from feedback.
  • Team Collaboration
    – Works well alongside marketing, operations, and ARC colleagues to ensure smooth onboarding and customer satisfaction.

Desirable Skills

  • Experience selling to
    care homes, local authorities, or health & social care providers.
  • Background in
    telecare, healthcare, assistive technology, or safety products.
  • Experience handling
    Google or Meta-generated inbound leads
    or working in a
    call-centre / telesales environment.
  • Understanding of
    subscription-based products
    or services with recurring revenue.
  • Experience with
    B2B account management
    and partnership development.

Qualifications

  • Sales or Customer Service qualification
    (NVQ Level 2/3) beneficial but not essential.
  • Driving licence
    preferred (for B2B site visits or care home demos).
  • Full training on products, systems, and compliance provided internally.

Ideal Candidate Profile

Someone who's naturally empathetic and confident, comfortable talking to older adults and professionals alike, and who takes pride in making a difference through their work. A mix of
heart and hunger,
caring enough to help people feel safe, but driven enough to grow sales and build relationships for the long term.

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