Pre-Sales / Solutions Consultant

About Hook
We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.

We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way.

The Role
We're looking for a proactive and technically minded
Pre-Sales / Solutions Consultant
to bridge the gap between our commercial and technical teams. You'll play a crucial role in the sales cycle, helping prospective customers understand Hook's value, ensuring seamless technical validation, demos and setting up new customers for long-term success.

You'll own all technical aspects of the pre-sales process, from security and compliance checks through to writing Statements of Work (SOWs) for enterprise customers. You'll lead on RFPs, due diligence, and technical documentation, acting as the link between our Sales, Customer Success and Operations teams to ensure smooth handovers and exceptional customer experience.

This is a strategic and hands-on role perfect for someone who loves the blend of technology, consulting, and commercial problem solving.

What You'll Be Doing

• Own technical validation: Lead technical discovery and ensure prospective customers fully understand Hook's architecture, integrations, and data processes.
• Manage RFPs and security reviews: Take ownership of RFP responses, data protection assessments, and security questionnaires, collaborating with Sales, Product and Operations to deliver accurate and timely responses.
• Scope complex solutions: Work with Sales and Customer Success to define requirements, prepare SOWs for enterprise customers, and ensure that proposed solutions are viable and aligned with Hook's capabilities.
• Drive seamless handovers: Act as the bridge between Sales and Customer Success to ensure every deal moves smoothly from sale to delivery with full technical clarity.
• Be the customer's trusted advisor: Translate complex technical details into clear business outcomes for prospects and customers.
• Enable the Sales team: Create and maintain pre-sales resources, technical documentation, and playbooks to improve efficiency across the team.
• Collaborate cross-functionally: Partner with Product, Engineering, and Data teams to feedback customer insights and influence future product direction.

Who We're Looking For

• Strong technical and commercial acumen - you can translate complex systems into clear business impact.
• Experience supporting SaaS or data-driven software solutions in a customer-facing, pre-sales, or solutions role.
• Excellent written and verbal communication skills, especially when drafting technical responses, proposals, and documentation.
• Highly organised and detail-oriented, capable of managing multiple workstreams simultaneously.
• Comfortable working cross-functionally with Sales, Product, and Engineering teams.
• Naturally curious, proactive, and adaptable - you thrive in a fast-moving, scaling environment.

Benefits
27 days holiday (option to buy and sell holiday) + bank holidays

Generous stock options

Private health insurance so you can get the best care you need

Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

Annual learning & development budget for every employee

Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

The best equipment for everyone to work with

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.