Reservations Agent

2 days ago

Harrogate HG, United Kingdom Reservation Highway Full time

Job Title

Reservations Agent

Salary

£21,000-£28,000 per annum based on 32 hour working week

Location

In-person role based in Harrogate, 32 hours between Monday-Friday, 9am-5pm

The Company

Reservation Highway has an exciting opportunity to join a small, dynamic team passionate about providing the best levels of service to our clients. At Reservation Highway, we believe in fostering a collaborative and supportive environment where every team member's contribution is valid.

Job Summary

We are seeking a dedicated and enthusiastic Reservation Agent to join our team, based within the Reservations Team you will work closely with all areas of reservations, from managing accommodation and bookings to liaising with clients and hotels. The ideal candidate will possess excellent service skills and a passion for hospitality. As a Reservation Agent, you will be responsible for managing reservations, providing information about our services, and ensuring a seamless experience for our clients. Your ability to communicate effectively, will be essential in catering to our diverse clientele.

Duties

  • Handle incoming reservation requests via phone, email, and online platforms with professionalism and courtesy.
  • Provide detailed information about room availability, rates, and hotel amenities to potential guests.
  • Process bookings accurately and efficiently while ensuring all guest preferences are noted.
  • Manage modifications and cancellations of reservations in accordance with company policies.
  • Maintain up-to-date knowledge of hotels and venues to assist guests with inquiries.
  • Uphold high standards of etiquette and customer service at all times.

Experience

  • Previous experience in guest services or hospitality is highly desirable.
  • Strong communication skills with an emphasis on phone etiquette and professionalism.
  • Familiarity with hotel reservation systems is beneficial but not essential as training will be provided.
  • A genuine passion for providing exceptional service in a fast-paced environment is crucial.
  • Computer proficiency across all Microsoft software is essential.

If you are looking to advance your career and enjoy working with a small team of dedicated professionals, we invite you to apply for the position of Reservation Agent.

Please apply through Indeed or email for more information about the role.

Job Types: Full-time, Part-time

Pay: £21,000.00-£28,000.00 per year

Expected hours: 32 per week

Benefits:

  • Sick pay

Work Location: In person

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