Sales Consultant

With three Royal Warrants to our name, at the prestigious address of No.1 Savile Row, Gieves & Hawkes maintains its position at the heart of English tailoring. Both Thomas Hawkes and James Gieve were quintessential English gentleman who understood the needs of international travellers and explorers.  They dressed in style, with dignity, confidence, and charm. They were curators of the finest things in life, set high standards of artisan craftsmanship and quality. They were maverick and risk takers. Men who enjoyed life. Men who looked further then the shores of England. These values remain true to the heritage and quality of the Gieves and Hawkes brand ethos.

The key to our success is the people who can dynamically reinforce our roots as bespoke tailors and military outfitters - all while introducing our heritage as travellers and explorers.  We are most excited to maintain our position as No1 Savile Row and would like to attract others who share this dynamic enthusiasm for the brand.

We believe in nurturing the talent of our employees and developing their skills.

To represent Gieves and Hawkes our new store in Bath with integrity and professionalism, continuously seeking ways to surprise and delight our Clients, with all actions rooted in the core values. As the face and voice of the brand, this role is pivotal to the ongoing success of the store, and the company. 

Key Responsibilities:

Sales

• Increase sales by selecting products to meet customer requirements, highlighting the features & benefits of the product and offering related products wherever appropriate.
• Support the store to increase sales through commitment to personal KPIs and objectives
• Use the till system and back-office functions accurately, ensuring correct prices are charged and the customer's transaction is fulfilled to their satisfaction   
• Be clear and concise around limitations of alterations and after sales expectations, upsell customer to MTM and Bespoke where necessary.
• Carry out only necessary alterations on RTW garments or overcomplicate customer transactions.

Service

• Welcome and acknowledge customers as they enter and move around the store.
• Give accurate and current information about product and processes, requesting assistance when necessary, requesting additional training if needed
• Determine the needs of the customer, direct them to the correct department/individual and/or deliver professional advice.
• Interpret customer needs and their favoured approach and adapt accordingly
• Show integrity and knowledge when fitting the customer in a RTW garment. Under promise, over deliver.
• Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.
• Balance the needs of the customer with the core brand values and company policies.
• Organise couriers, postage, transfers in a timely and accurate manner
• Handover to colleagues/management before rest days or holidays to ensure a smooth process for all customers

Communication

• Communicate, both verbally and in writing, with a polite and inclusive attitude. Follow up on important conversations in writing to ensure understanding of next steps/what further action is required.
• Speak to other staff and customers with courtesy and respect.
• Handle any complaints with a positive and proactive approach.
• Build productive trusting relations with colleagues and customers.

Store Operations

• Ensure the store is kept clean and tidy, maintaining company visual merchandising standards 
• Understand and execute company policies and procedures
• Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your scheduled time.
• Participate in stock counts when needed
• Adhere to Health and Safety guidelines, escalating potential risks to line manager. Make sensible decisions and don't put others at risk.
• Encourage and support others
• Put stock away with care and ensure stock on the sales floor is steamed, hung properly, tagged and ticketed correctly
• Take responsibility to keep up to date with changes in procedures, responding to change in a positive manner

KPIs

• Personal Sales Targets
• Store Sales Targets
• Customer Data Capture (CDC)
• Average Transaction Value (ATV)
• Units per Transaction (UPT)

• Minimum 2 years retail or sales experience, preferably in the luxury industry.
• Solid grasp of selling principles and customer service.
• Fit and able to stand for prolonged periods of time.
• Enjoys customer engagement, confident to approach and engage.
• Passionate about of all things tailoring, and a desire to increase this knowledge.
• Proficient in English, both verbal and written.