Site Manager

To ensure through a great team that we deliver great cleaning standards in the NDC ensure that we consistently deliver the specification, exceeding all SLA's and KPI's. Develop a great relationship with the onsite client Ensure this site showcases the best of Bidvest Noonan and is compliant on site Develop this site into a Reference site internally and as an opportunity to win more business with Aldi. Ensure we hit and exceed all Budgetary targets.

Key Accountabilities

• Ensure that the team provides a first-class service to clients on site and that they fully perform their roles
• Fully understand Specification and implement fully
• Develop a What Good Looks Like to support our staff and give our client confidence.
• Ensure that we deliver all agreed Innovation and are constantly looking at ways we can improve the service
• Ensure that weekly hours Budget are strictly adhered, and we actively manage timegate
• Develop and retain successful working relationships with key site client stakeholders
• Regularly review performance standards which deliver client and customer expectations.
• Ensure cleaning audits are completed and implemented corrective actions as required.
• Ensure that a staff on suspension and subject to disciplinary processes are processed in a timely manner
• Ensure that Holiday is correctly managed and kept within the budget and cover is within budget.
• Ensure that Material /Chemical Budgets are adhered to and reduced where we can.
• Interrogate management information systems such as Agresso/ Timegate which provide information to enable sound commercial judgement for decision making.
• Provide support to the Retail Account Director by advising on compliance in relation to operational activities/risks impacting on same.
• Provide regular kPI report and once-off reports to the Retail Account Director and clients as required.
• Ensure that site is compliant from a health and safety point of view.
• Action any changes or restructures required in line with legislation and Company procedures and proactively look at innovative ways of working as to how we can deliver a better service at a lower cost

Skills & Experience required

• Demonstrable track record (at least 3 years) of successful client and people management in the support services industry.
• Previous budgetary and financial management experience.
• Strong clients focus in delivering and improving services.
• Proficient in all Microsoft Office Applications
• Developing and sustaining effective working relationships.
• Communication and interpersonal.
• Persuasive, enthusiastic and tenacious.
• Attention to detail.
• Working under pressure and meeting deadlines.
• Proactive Problem solving and decision making.
• Working as part of a team.
• Providing specialist advice and knowledge.
• Analysing information.
• Evaluating information to support action.

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.