Quality Assurance Technician

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's—Infinite Possibilities. One Family.

PURPOSE STATEMENT

• To ensure products manufactured are safe, legal and comply to customer's quality standards.
• To ensure all food safety monitoring equipment are well maintained and calibrated to comply with legal and customer standard requirements.

This role is based on working day shift on Saturday (12 hours), Sunday (12 hours) and Monday (8 hours).

Key Accountabilities/Outcomes

• Ensure compliance with British Retail Consortium (BRC) and customer specific standards are met at all times.
• Working with the Production Team to establish and maintain procedures and standards.
• Completion of regular quality reports.
• Conducting internal audits, including auditing products to ensure adherence to specification, swabs, micros, water tests, GMP audits, lockers, glass and plastic audits.
• To actively promote good manufacturing practices.
• To ensure monitoring equipment is calibrated with accordance to schedule and calibration records are retained.
• To conduct product assessment on finished products against quality attributes to ensure compliance to finished product specification.
• To conduct QA line checks on finished product to ensure all labelling information and date coding is correct and meets legal requirements and shelf life.
• To immediately report any product or process found to be out of specification. Control and document any non-conformances with accordance to company procedure.
• To assist in identification of root cause of non-conformity/complaints and implementation of corrective actions.
• To contribute towards trouble shooting & problem solving within the factory.
• To ensure all related paperwork is completed and documented with accordance to company standard; legible, retained and retrievable.
• To assist the implementation of company QMS process and procedures in the factory.
• To assist Production in maintaining hygienic practices & procedures.
• Compiling Product Manuals and labelling information for all products for effective launch.
• To assist in quality testing of raw materials, end products and packaging materials.
• To carry out cleaning verification and validation to support the EMP.
• To assist in 2nd party auditing (suppliers)
• To assist in the training of new members in the QA team and Production Operatives.
• To assist with the coverage of absence within the technical department to ensure business requirements are fully met.

Knowledge/Skills/Experience

• Level 3 in food hygiene
• Level 2/3 in HACCP
• EMP knowledge
• QMS knowledge
• BRC food manufacturing awareness
• Complaint handling
• Bakery process knowledge
• Internal audit trained
• Basic food law and regulations
• Food Manufacturing background
• Desirable
• 2 years experiences in food manufacturing environment
• Degree level in education
• QMS experiences
• Experience s in internal auditing

Rich Products Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.