Senior Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Are you a motivated, hardworking and passionate individual? If you want to join an engaging and fast paced product this could be the role for you. Reporting to the Director of Token Product Delivery, you will partner with business stakeholders and technologies team to envision and deliver network and enterprise priorities.

Key Responsibilities

• Act as Senior Product Owner leading the envisioning, prioritization and delivery of critical network capabilities.
• Work with other product owners and technology teams to ensure the product vision is realized.
• Interpret and translate business requirements into process flows and drive the functional solutions to realise the business requirements.
• Consistently drive best practices with a commitment to continuous improvement.
• Act as the subject matter specialist for Token Services.
• Utilize agile tools and techniques to drive successful delivery, including writing features, user stories, and leading team ceremonies (refinement and planning).
• Lead and support agile delivery practices to deliver maximum value.
• Partner with capability delivery and technology teams to develop, integrate, test and release often complex capabilities across multiple applications.
• Identify new ways to improve product processes and customer satisfaction.

Minimum Qualifications:

• Relevant experience in Product Ownership
• Thrive in taking an analytical approach with an ability to develop insights and provide recommendations for prioritization decisions.
• Strong Agile and Scrum methodology experience.
• Superior organizational skills and the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change.
• Experience in working with capability delivery teams on prioritization and defining requirements, then operationalizing and launching product enhancements.
• Exceptional communication skills with ability to engage, influence, negotiate and inspire partners and stakeholders at all levels.
• Strong analytical skills with the ability to clearly articulate complexities.
• Strong thought leadership and problem-solving skills.

• Experience in delivering complex process and customer journey flows.

  Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.