Concierge/Support Worker

CONCERIGE SUPPORT

WORKER

To cover identified properties

Red Supported Living |

Advert

Are you looking for an exciting rewarding job that helps adults? Yes, well this could be just the role for you.

This job is suitable for health and social care professionals, Social Workers, Teachers, Youth Workers, Social Care Support Workers and those with security or military experience.

There is scope for flexibility for those who would like to agree specific hours as the job must be covered during evenings and weekends. We are happy to consider individuals for the Concierge element of the role only.

JOB Post

RESPONSIBLE TO:

Concierge Support Worker Housing Manager

LOCATION: Ferryhill and Chilton (as requested)

MAIN PURPOSE OF POST:

REPORTEES:

REMUNERATION: About the Service

The Concierge Support Worker role will encompass a split between night concierge type duties and support, which will focus on the safety and security of the premises including health and safety and routine repair reporting, and providing needs, risk and aspirational led support for the service users who are resident in the accommodations.

Concierge will control access to building, be the first point of contact for all emergencies and carrying out Health and Safety checks.

Not Applicable

From: 12:44ph

Red Supported Living provides supported living to vulnerable adults with mental illness, and homelessness.

KEY RESPONSIBILITIES:

1. Service User Support

2. To treat all tenants with dignity and respect, to act in a calm and objective way when dealing with difficult or problematic situations.

3. To support tenants in crisis and ensure they are given the appropriate help and support.

4. To offer general support related to the tenants' needs, risks and aspirations and to facilitate access to emergency services if required.

5. To maintain accurate tenant records, recording all interventions and support offered to tenants.

6. To handover any ongoing support interventions for individual tenants to the wider staff team.

2. Moving on Support:

1. Ensure 1:1 contact time with everyone you are key worker for 15/30 minutes a week.

2. Ensure service charge is collected from all allocated tenants and others if requested.

3. Support individuals to register with GP, Dentist, Optician, drugs and alcohol services, ROAD etc.

4. Support individuals / small groups to prepare and cook nutritional meals once a week per house.

5. Provide budgeting support to everyone you are keyworker especially those not paying their service charge.

6. Support tenant to attend professional appointments at Job Centre, mental health, Drug/Alcohol Services, Probation, PIP Assessments.

3. Managing a Habitable Home:

1. Ensure weekly house meetings take place. (Minimise house disruption).

2. Ensure welfare checks take place as per your allocated

evening. (Tenant safety).

1. Check individuals' rooms to see if the person present and ensure house safety by checking windows and doors are locked. (Tenant safety / Property management).

4. Support individuals to wash and change bedding, keep rooms tidy, keep communal areas tidy, clean ovens, cookers, microwaves, clean carpets, fridge/freezers, ensure people smoke outside and no cigarette ends are left in the back yard or in the front of the property. (Property management / Risk management)

5. Support tenants to engage within a range of education, and training opportunities. (Risk management)

4. Security:

1. To deal with emergency situations, taking action in the event of a fire or other incident and being responsible for calling emergency services in an appropriate manner.

2. To report all relevant incidents to the Housing Manager in line with procedure and to ensure good record keeping of any incidents, in line with organisational procedure and to handover to Housing Manager.

3. To access appropriate management and off site support as appropriate to manage situations as they arise.

4. To provide overnight waking cover to ensure a safe and secure environment and maintain high standards within the premises by logging and recording any maintenance issues in accordance with procedures and assisting with the maintenance of the office, houses, furniture and fittings as appropriate.

5. To ensure the security of the office and houses through regular Health and Safety checks.

6. To identify issues / incidents and take appropriate action to reduce and minimise risk.

7. To monitor and respond to the duty phone when on duty.

5. Fitness for Purpose

1. Ensure weekly checks of smoke alarms, monoxide and fire detectors are inspected and any defects reported and take responsibility for ensuring completion of said repairs in a timely manner.

1. Ensure all contact time with tenants and related contact is recorded within 24 hours including all incident and other related forms. I.e., Damage reporting.

2. Conduct other duties and be available to cover colleague's sickness and holidays.

3. Clean out rooms when tenants leave and make the room ready for the next person within two hours of the person leaving where feasible to do so.

4. Regular weekly checks of bedrooms for evidence of smoking, cleanliness, damages or anything that's been removed without authorisation.

5. Ensure all repairs are reported for early remedy of works needed.

6. To participate and complete all identified training and development opportunities.

7. Performance Management:

8. To attend supervision and team briefings

9. To work in a flexible manner to promote tenant needs and the service and work proactively with management to ensure a healthy work life balance.

10. To work proactively with tenants and with neighbours and other community members to ensure minimum disturbance of any form of anti-social behaviour.

11. Before ringing the police unless a 999 situation gain management approval.

12. Before any resources are allocated please gain authorisation from management.

13. To adhere to the post holder's own responsibilities to health and safety in the work-place, and to colleagues, service users and the general public.

14. To provide basic first contact advice and security to tenants and to contact the Housing Manager / emergency services if appropriate for the properties.

7. Performance Indicators

1. Reduction in anti-social behaviours.

2. Evidence of tenants meeting Care Act 2014 Outcomes.

3. Evidence of supporting statutory services.

4. Other Requirements

5. To apply equal opportunities and anti-discrimination policies and ensure rights to privacy and confidentiality are maintained.

6. To be a good team player and work constructively with colleagues and managers in all aspects of the work.

7. To identify own training needs through supervision with your Housing Manager and the development of your individual learning plan.

8. To undertake appropriate training to meet the identified needs of the Service as agreed with your line manager.

9. To undertake any other appropriate duties as directed by the Housing Manager.

10. This job description is subject to change (following consultation) depending on the needs of the organisation.

11. KEY SKILLS:

12. Experience of providing positive tenant service.

13. Good understanding of Health & Safety within an accommodation based setting.

14. Basic knowledge of housing management including maintenance & repairs.

15. Ability to monitor and maintain the safety and security of supported housing service and report maintenance requirements appropriately.

16. Ability to maintain accurate records related to premises and tenants

17. Ability to follow a range of organisational policies and procedures related to housing management and tenants.

18. Experience of working with people with mental health needs.

19. Knowledge of issues related to signs, symptoms and treatments of mental illness.

20. Ability to assess tenants declining mental health and take appropriate action.

10.Understanding of, and the ability to implement good Equality & Diversity practice.

11.Previous experience of using computer based systems to accurately record work and tenant details.

12.Manages emotions in order to perform effectively in difficult situations. 13.Remains positive and open to change that will have a positive impact on their work and services.

14.Works effectively as part of a team, values colleagues' opinions and ideas and shares information appropriately.

15.Proactively seeks to improve current performance. Takes

responsibility, within role boundaries, as the need arises without waiting to be asked.

16.Takes appropriate steps in empowering Service Users to take responsibility for their own lives and affairs. Encourages appropriate levels of independence.

17.Good IT skills that include a working knowledge of functions in MS Word, Outlook and the internet.

18.Good literacy and numeracy skills and able to produce clear letters and correspondence.

19.Ability to use a computer system to accurately record tenant contact

1.KEY RELATIONSHIPS:

1. Relationship with people who use the service

2. Consideration and support to colleagues and management.

3. Wider Professionals being considerate to their pressures and desired outcomes.

4. Develop positive, hopeful and trusting relationships with people using services.

5. Hold the belief that people can make positive changes in their life and have the capacity to do so.

6. Focus on strengths, aspirations, resilience and empower the person to recognise and build on their qualities

7. Be an active listener who develops a holistic understanding of people.

8. Make sure the person has control, choice and ownership of their decisions.

9. Be honest, transparent and be able to both challenge and inspire.

10.Empower people to take positive risks.

11.Be warm and empathic, whilst maintaining appropriate boundaries.

This job description is subject to change depending on the needs of the service

Job title

Concierge Support Worker

Department/Section

Housing

Main purposes of job

To follow instruction and guidance from line manager:

• Tenants tenancy agreement maintenance by adherence to the rules.

• To use knowledge, experience and expertise of understanding of the needs of people with multiple challenges including those who have committed multiple criminal offences to make positive choices to promote self independence.

• To provide high quality services to service users with mental health impairments.

• To identify maintenance issues and effectively deal with reported maintenance issues as per The Company procedures.

• To minimise anti-social behaviour and swiftly act to eliminate it.
  • To support statutory services including Police, Housing Officers, Probation, Social Workers, Mental Health Workers etc.

Key tasks

To provide:

• support and guidance to the service user to enable them to maintain their independence.

• support and guidance to enhance decision making and ability to make positive choices daily.

• good ability to produce robust risk and needs assessments and effective action plans to ensure tenancy readiness and maintenance.

• housing officer support skills, deliver welfare and housing benefits guidance to maximise income.

• Delivery of life and social skills courses.

• property management in terms of repairs and maintenance issues, Health & Safety checks.

Key

results/objectives

Service users:

• Licence Agreements are maintained.

• Independence, life and social skills are improved,

• Positively moves on to independent living.

• Excellent multi agency working with professionals.

Responsible for

equipment

You are responsible for ensuring you comply with the Companies Data Protection Policy and Procedures and ensuring that all electronic equipment is appropriately handled at all times.

Person Specification

Criteria

Essential

Desirable

Qualifications:

• NVQ 2 equivalents in

Health and Social care, youth work,

housing, support, social work, the criminal justice system or teaching backgrounds. Willing to work towards gaining qualification.

• Social work degree or equivalent

Skills / competencies:

• Maintain confidentiality

• Communication Skills

• Strength of character

• Computer literate

• Ability to utilise supervision

• Deliver courses with evidence based outcomes.

Knowledge:

• knowledge and experience in either supporting older teenagers and or adults in their homes, communities and or residential settings or other supported accommodation models.

• Housing

legislation

• Life and Social Skills Courses.

Previous experience:

• Housing related work

• Working with vulnerable people.

• Working with offenders

• To evaluate and identify the support needs of those who will be using the service

• Create outcome focussed support plans with tenants
  • Conduct risk assessments

• Balancing and identifying areas of risk to the individual and the community.

• Supporting tenants to attain or sustain independent living in a community based setting to sustain their tenancy and successfully move on to permanent accommodation

• street homeless and or experience addictions to illegal substances and or alcohol.

Working with the tenant and a variety of agencies to achieve these aims

Experience Required:

• Maintaining electronic record keeping.

• Concise record keeping.

• Ability to effectively utilise supervision and training.

Special attributes:

• DBS required

• Cheery disposition

Personal qualities:

• Self-motivated

• Honest, reliable and trustworthy

Job Application Form

Required

Information

Response

Required Evidence & Testing

Application for employment as:

Housing Concierge Support Worker

• Completed

Application

Contact Details:

Surname:

Other names:

Address

Postcode:

Telephone:

• Passport

• Driving licence

Education, Training & Qualifications

Course: Date: Qualification:

• Certificates

Employment History:

Equalities, Monitoring and Evaluation

Red Supported Living CiC wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.

The organisation needs your help and co-operation to enable it to do this but filling in this form is voluntary.

The information you provide will stay confidential and be stored securely and limited to only some staff in the organisation's Human Resources section.

Please return the completed form marked 'Strictly confidential' to

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Job Type: Part-time

Pay: £18,315.00-£25,974.19 per year

Expected hours: 16 – 30 per week

Work Location: In person