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Parts Programme
2 weeks ago
Job Title: Parts Programme & Automotive Support
Reports To: Automotive Account Director
Location: Full-time position, head office/hybrid (Huddersfield)
The Parts Programme & Automotive Support role is a dynamic position combining programme management, operations support, and business administration for the Avant Automotive division. The primary focus is managing automotive parts programmes, with additional responsibilities supporting broader automotive programme operations and administration.
This role requires strong analytical skills, attention to detail, and the ability to work collaboratively with both internal teams and external stakeholders including bodyshops, trade suppliers, and clients. While parts programme management is the priority focus, the role also provides essential support across other automotive programmes to ensure operational excellence.
The key responsibilities include, but are not limited to:1. Parts Programme Management (Primary Focus - 60%)
- Oversee automotive parts programmes, ensuring set targets are met and initiatives run efficiently
- Identify vehicles requiring parts support and coordinate effectively with UK bodyshops
- Provide additional parts support to bodyshops, aiming to optimise programme outcomes
- Assist bodyshops with accurate estimates for vehicle repairs
- Communicate effectively with programme teams to ensure efficient case handling
- Actively participate in the verification of parts and final decision-making processes
- Drive engagement with trade suppliers and lead programme-related meetings
- Maintain accurate records and documentation for each case handled
- Monitor programme performance and identify areas for improvement
- Adapt to supporting multiple parts programmes as the business evolves
- Produce complex reports using advanced MS Excel functions and market-leading bespoke systems
- Develop and produce client meeting packs, board papers, and executive summary documents to a high standard
- Create PowerPoint presentations on behalf of Automotive team members and senior management
- Support with, and produce professional templates for, tender responses and new business pitches
- Extensive data management and analysis in conjunction with the analytics team to identify areas of improvement and drive programme performance
- Programme administration support including onboarding, mapping, and franchising coordination
- Bodyshop and Network market penetration analysis
- Helpdesk and inbox management, providing ad hoc support to VM networks
- Taking, typing, and distributing minutes as required
- Project Management responsibilities ensuring completion to tight deadlines
- Assist with ad hoc tasks and provide operational support to the Automotive Account Director as needed
Individual performance is measured against the following key areas:
- Achieving and maintaining targets for automotive parts programmes
- Ensuring efficient case handling and strong relationships with bodyshops and trade suppliers
- Delivering high-quality reports, presentations, and documentation to support automotive programmes
- Managing multiple priorities effectively and meeting strict deadlines
- Demonstrating effective teamwork across departments and maintaining strong relationships with internal and external stakeholders
- Identifying and resolving challenges promptly and proactively seeking opportunities for improvement in processes and systems
- Delivering excellent customer service to both internal and external stakeholders
- Working to Client standards and satisfying the terms agreed with the Client
- Proven experience in automotive parts sales, vehicle damage assessment, or automotive programme support
- Knowledge of automotive repair processes, especially related to BMW/MINI vehicles (highly desirable)
- Extensive administration and business operations support experience
- Advanced Excel and analytical skills, with the ability to find solutions with data
- Desktop Publishing / Document Production experience essential
- Strong analytical skills to assess vehicle damage, repair costs, and programme performance
- Excellent communication and negotiation skills
- Ability to work collaboratively with bodyshops, suppliers, and internal teams
- Proficiency in using specialized software and technology for vehicle assessment
- High attention to detail and accuracy in documentation and record-keeping
- Motivated and wants to develop both personally and professionally
- The ability to work autonomously
- Confident and focused
- Educated to degree level or equivalent (preferred but not essential)
- A can-do attitude
- Excellent team worker
- Highly effective communicator, both face-to-face and on the phone
- High standard of grammar and document production
- Good eye for detail and ability to interpret statistics and evaluate results
- Excellent numeracy skills
- Excellent IT skills (Minimum Word / Excel / PowerPoint)
- Ability to think analytically and strategically
- Ability to deliver agreed targets to strict deadlines
- Clear communicator with excellent stakeholder management skills
- Able to effectively collaborate with both technical and non-technical audiences
- Proven ability to manage multiple tasks and priorities simultaneously
- Strong analytical and decision-making skills, with a proactive approach
- Full UK Driving Licence (not essential)
- Body repair industry knowledge
- Automotive parts sales knowledge
- Knowledge of motor claims management
- Geographical Information Systems / Mapping experience
- Experience in customer support, programme management, or similar role
NOTE: This job description is not intended to be all-inclusive. You may be required to perform other related duties as negotiated to meet the ongoing needs of the organisation.
