Medical Receptionist/Administrator

7 days ago

London, Greater London, United Kingdom Eltham Palace Surgery Full time £23,440 - £26,400 per year

Background

A new and exciting opportunity has arisen for an accomplished and highly motivated GP Receptionist to join the team at Eltham Palace Surgery.

The successful candidate will be motivated, committed, and forward-thinking with experience working within a GP Practice.

Please ensure to submit your CV along with a covering letter to the Recruitment Manager:

(Please note, we reserve the right to close early due to a high volume of applications)

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About Us

Eltham Palace is a GP Practice in Eltham (Greenwich), serving 8,800 patients.

We have 2 GP partners, 2 Salaried GPs, 3 Practice Nurse, Clinical Pharmacists and highly committed and enthusiastic administrative and reception staff.

We adopt a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.

Clinical Software: EMIS Web

Duties

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on [insert system name]

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients' healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Skills

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Job Type: Part-time

Part-time hours: 26 per week

Pay: £12.21 per hour

Benefits:

  • Company pension
  • Free parking

Schedule:

  • Monday to Friday

Experience:

  • GP reception: 1 year (required)

Work Location: In person

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