Dartford Control Room Team Manager

3 days ago

Dartford, Kent, United Kingdom National Highways Full time £40,000 - £80,000 per year

About the job.

Safety and customer service are at the heart of everything we do. In this role, you will directly impact the safe running of the Strategic Road Network (SRN) across Dartford, minimising any adverse effects on our customers.

Reporting directly to the Dartford Service Delivery Manager, you will lead the Dartford Control Room (DCR), overseeing the team and ensuring the delivery of a high-performing, customer-focused service. You will be responsible for the day-to-day operational leadership of the DCR, ensuring the effective deployment of resources, managing real-time network performance, and supporting the safe and efficient flow of traffic. 

Our teams operate in a 24/7 environment with this role attracting a 25% shift allowance. 

The successful candidate must live within a one-hour commute of the Dartford Control Room.

You will:

  • Embed safety as the first imperative across all areas of your responsibility.
  • Providing operational leadership of Dartford's SRN, ensuring the DCR proactively manages the network to deliver a safe and positive experience for customers, including the coordination of restricted vehicle movements through the Traffic Management Cell to support the safe and efficient flow of traffic.
  • Responsible for directing and coordinating the deployment of available resources across the region's Strategic Road Network to maximise traffic flow and minimise the impact of planned and unplanned events on customers.
  • Act as National Highways Operational Commander during critical incidents, making sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing and assuring senior management as required.
  • Oversee the DCR's coordinated communications (using systems when needed) with customers, partners, stakeholders and colleagues across a range of mediums to ensure that all parties are kept informed and receive accurate and timely information.

About you.

  • Experience of delivering incident and crisis management in a safety critical and customer focused operational environment.
  • Strong communication, collaboration and stakeholder management skills.
  • Knowledge of highway assets and how to define and manage safety and time critical defects.
  • Knowledge of traffic and incident management practices, procedures and protocols.
  • Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

  • Veterinary Surgeon – Dartford

    4 days ago

    Dartford, Kent, United Kingdom GLG Vets Full time £60,000 - £80,000 per year

    Veterinary Surgeon – DartfordAbout the roleJoin a busy practice in Dartford as a Veterinary Surgeon.What you'll doConsults and routine surgeryWork cases up with x‑ray, ultrasound and labClear client communication and follow‑upContribute to clinical discussionsMaintain accurate clinical recordsWhat you'll bringMRCVS with first‑opinion...

  • Credit Control Manager

    1 week ago

    Dartford, Kent, United Kingdom Insight Select Full time £45,000 - £50,000 per year

    Credit Control Manager | £45,000 - £50,000 | Dartford, Kent (office based)My client, an international distributor, are currently looking for aCredit Control Manager to join their busy finance team on a permanent basis. This is a hands-on leadership role, taking full ownership of the credit management function and leading a small, dedicated...

  • Optometrist - Dartford, Kent

    3 days ago

    Dartford, Kent, United Kingdom Opticians Full time £30,000 - £60,000 per year

    Position: OptometristLocation: Dartford, KentSalary: Competitive salary Working hours: Full time or part time - happy to discuss flexible workingExperience level: This role is open to both newly qualified and experienced Optometrists who are registered with the GOCSpecsavers in Dartford are looking for an ambitious and talented Optometrist to join them. The...

  • Cleaner / Housekeeper (self-employed) in Dartford

    3 days ago

    Dartford, Kent, United Kingdom Wecasa Full time £19,200 - £24,000 per year

    What's on offer:Wecasa is an at-home help and well-being services platform connecting customers with mobile wellness therapists and now cleaners and nannies. To provide wellness therapists and now cleaners and nannies, we're looking for cleaning professionals such as Cleaner / Housekeeper (self-employed) (self employed) who are interested in reaching more...

  • Principal Geotechnical Engineer

    1 week ago

    Dartford, Kent, United Kingdom Ground Control Full time £70,000 - £85,000 per year

    Principal Geotechnical EngineerLocation: Dartford Depot (travel across Kent, Essex, London + occasional UK travel)Contract: Permanent | 40 hours/week (Mon–Fri)Salary: CompetitiveAbout the RoleGround Control Geotechnical Solutions delivers safe, sustainable, and high-quality geotechnical engineering services across the UK.We're looking for an...

  • Clinical Lead for Lung Cancer

    2 days ago

    Dartford, Kent, United Kingdom Dartford & Gravesham NHS Trust Full time £100,000 - £150,000 per year

    *Job Summary*The Clinical Lead role is ideally a GP who can work will be responsible for overall safety of patients involved in the programme including processes for verifying the procedures for selection, scanning and acting on findings as well as communicating with participants.The post will work closely with the Programme Director and the Lung Screening...

  • Head Vet Nurse

    2 days ago

    Dartford, Kent, United Kingdom IVC Evidensia Full time £38,000 per year

    Lead, Inspire, and Thrive in the Heart of DartfordWe're looking for an experienced and motivated Head Veterinary Nurse to join and lead our fantastic team at Easipetcare Dartford. If you're a confident, compassionate nurse who enjoys bringing out the best in others and delivering outstanding patient care, this could be the perfect next step in your...

  • Head Vet Nurse

    2 days ago

    Dartford, Kent, United Kingdom IVC Evidensia Full time £25,000 - £35,000 per year

    Lead, Inspire, and Thrive in the Heart of DartfordWe're looking for an experienced and motivated Head Veterinary Nurse to join and lead our fantastic team at Easipetcare Dartford. If you're a confident, compassionate nurse who enjoys bringing out the best in others and delivering outstanding patient care, this could be the perfect next step in your...

  • Head Vet Nurse

    19 hours ago

    Dartford, Kent, United Kingdom Vet Record Careers Full time £45,000 - £65,000 per year

    Lead, Inspire, and Thrive in the Heart of DartfordWe're looking for an experienced and motivated Head Veterinary Nurse to join and lead our fantastic team at Easipetcare Dartford. If you're a confident, compassionate nurse who enjoys bringing out the best in others and delivering outstanding patient care, this could be the perfect next step in your...

  • Credit Controller

    5 hours ago

    Dartford, Kent, United Kingdom Artic Building Services Limited Full time £37,000 - £60,000 per year

    Credit Controller - (DIRECT applications ONLY - No agency at this time)Location: DartfordReporting to: Management AccountantDepartment: FinanceContract Type: Permanent / Full-timeRole OverviewThe role requires a proactive and experienced Credit Controller to manage the credit and collections process within a dynamic facilities management environment. This...