Account/Contract Manager

Account/Contract Manager

Contracts you will cover are based Edinburgh to Glasgow corridor.

A quick look at the role

The role will ensure the infrastructure is in place to enable the business to be able to respond quickly and effectively to clients' needs which in return will result in first-class customer service.

The Contract Manager will continually strive for improvements in performance of the contract which will advantage the client and also our business in areas such as EBIT targets, recycling and resource initiatives, legislative compliance and health & safety.

Your core responsibilities

• Manage the day-to-day operation of the contract to including service levels, sub-contractors and the maintenance of suppliers KPI's, health and safety in accordance with legislation and Biffa guidelines and environmental compliance.
• Growth and improving profitability of the account by way of improved commercial performance, upselling, new stream generation plus debt management.
• Production of monthly reports and management information, including provision of data for customer's CSR reporting and delivery of all contractual KPIs.
• Implementation of contract waste minimisation programmes against set improvement targets and strategic plan as well as the Implementation of initiatives to reduce cost, improve environmental performance and improve general waste handling practices.
• Maintain full and complete records of all waste that leaves site(s) as per current regulations, ensuring compliance and security checks are in place.
• Contracts Manager is responsible for maintaining, developing and growing customer sites with regards to the waste disposal, identifying and implementing new and best practices to provide a first class customer service and account management service.
• Through actively managing and working in partnership with the Client and General Manager Treatment and Plant explore new business opportunities by agreeing and developing new and existing services.
• This role requires short planning horizons months) based upon the Division's annual Business Plan.
• The role operates within the constraints of the agreement of the contract with the customer. Each solution must meet Biffa's health and safety priority with regards to its people and customers and also the environment. Pricing is agreed by the business, however there is some negotiation scope with regards to third party suppliers to better the return of the contract.
• This role is a regional, hands-on role involving the use of many personal skills such as relationship management, negotiation and people management.

Our essential requirements

• Ability to reconcile a profit and loss spreadsheet in an excel format.
• Proven track record of delivering continuous improvement within an Operational/Service environment.
• Knowledge of existing and impending environmental and health and safety legislation.

And here's why you'll love it at Biffa.

• Ongoing career development, training and coaching – Because if you don't grow, we don't grow.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

About Biffa -

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.

Dedicated to Diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.