Admissions and Curriculum Support Officer
2 weeks ago
Join Colchester Institute – Where Your Career Makes a Difference
At Colchester Institute, we believe in the power of education to transform lives and strengthen communities. As one of the region's leading providers of education and skills training, we are proud to offer a dynamic, supportive and forward-thinking working environment where staff can thrive.
We are seeking an organised, customer-focused Admissions and Curriculum Support Officer to join our dedicated team. In this varied and rewarding role, you will provide high-quality administrative and admissions support throughout the entire student journey—from initial enquiry to programme completion. You will play a key part in shaping both the student and staff experience, offering excellent customer service and ensuring smooth, efficient processes within your nominated curriculum area.
Job Title: Admissions and Curriculum Support Officer
Full Time
What You'll Do
- Act as the first point of contact for applicants, students, parents, and external stakeholders, delivering friendly, professional and timely support across multiple communication channels.
- Manage admissions processes for your allocated curriculum area, including processing applications, scheduling interviews, and supporting key events such as welcome days and enrolment.
- Build strong working relationships with curriculum staff and develop in-depth knowledge of programme content, entry requirements, progression routes, and key academic calendar events.
- Provide accurate administrative support, working confidently with databases and software systems to produce reports, correspondence, letters, and other documentation to a high standard.
- Assist with core college activities throughout the year, including enrolment, funding assessments, parent evenings, progress boards, student interviews and induction events.
- Support curriculum staff by coordinating progress boards, processing trip paperwork, and assisting with disciplinary procedures where needed.
- Collaborate effectively with teams across the college, including Apprenticeships, Registry, Finance, Exams, Student Services, and Funding & Information.
- Offer flexible team support, covering reception duties, answering enquiry calls, and supporting the online chat service during busy periods or staff absences.
- Uphold and promote the College's values, including Safeguarding, Equality, Diversity & Inclusion, and Health & Safety.
- Carry out any additional duties as required to support the smooth running of the department.
About You
- Confident communicator with excellent customer service skills
- Able to handle sensitive situations with empathy and professionalism
- Strong organisational skills and attention to detail
- Comfortable using a range of IT systems and able to produce accurate, high-quality written communications
- A team player who thrives in a busy, varied environment
- Willing to learn and develop knowledge of curriculum areas and college processes
Why Join Us?
At Colchester Institute, you'll be part of a supportive and collaborative team committed to enhancing the experience of every student and staff member. This is an exciting opportunity to make a meaningful impact in a role that offers variety, responsibility and room for professional growth.
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