Administrative Assistant Mental Health Section 117
2 weeks ago
To act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist enquiries and referring to others as required. Ensure that the ICB has documentation that demonstrates an individual is eligible for S117. Provide high quality administrative support to the functions of the S117 Team. Communicating sensitive information to families of clients with complex needs.
Provide a customer relationship management service via the telephone, email, internet or other contact channels Produce correspondence and communications ensuring accuracy and that they all are produced in line all procedural documentation. Receive, transmit, record and retrieve information and manage, present and share data as appropriate. Updating and checking patient information on CHC/S117 Systems/databases and other relevant systems to ensure accuracy of data. Input into and support reporting and monitoring functions, as required.
Contribute to the development of local policies and procedures. Liaison with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117. Filing in appropriate formats and ensuring suitable storage or distribution. Receiving incoming post, faxes and e-mails and distributing to the team Drafting and typing letters and reports to professionals and members of the public.
Act as first point of call for new referrals and responsible for ensuring the correct information is received, scanned, recorded and triaged to the relevant member of staff following data protection polices To attend statutory training and keep up to date with personal developments. To use your own skills and experience to educate other professionals in the department to develop a wide range of experience within the team. To maintain confidentiality at all times To carry out any other duties as needed by the department of behalf of the ICB In order to fulfil this role the post holder will be directly exposed to distressing circumstances around patients care and distressed relatives.
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