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Senior Support Engineer

2 weeks ago

Stockport, Stockport, United Kingdom Synaxia Group Full time £30,000 - £60,000 per year

IT Support Engineer (2nd Line/Second Line/Third Line/3rd Line)

Onsite – South Manchester

Full-time | Permanent

Are you currently stuck in a 2nd Line role with no progression?

Our client is a well-established Managed IT Services provider supporting hundreds of growing organisations across the North West.

They're now looking for an experienced
Tier 2/3 Support Engineer
to join their dynamic service desk team. You'll play a key role in solving technical challenges, mentoring Tier 1 engineers, and ensuring clients receive outstanding technical support every time.

They deliver everything from cloud infrastructure and cybersecurity to network management and IT consultancy — acting as a trusted technology partner for their clients.

Why This Role?

  • Quick progression through to project engineering roles
  • Get hands-on with real customers, solving live issues — not just shadowing.
  • Learn directly from experienced engineers, not manuals.
  • Build your skills across Office 365, networking, hardware, and desktop support.
  • Be part of a business that supports 250+ companies and manages over 5,000 workstations.

What You'll Do

  • Take ownership of escalated support tickets from Tier 1 engineers and resolve complex technical issues.
  • Provide remote support to customers covering desktops, servers, networking, and cloud systems.
  • Manage user accounts, permissions, and policies across
    Active Directory
    and
    Office 365
    .
  • Configure, migrate, and support
    Microsoft 365
    tools including Teams, OneDrive, and SharePoint.
  • Perform diagnostics, troubleshooting, and security checks on servers and network systems.
  • Collaborate with external partners and escalate to Tier 3 when necessary, ensuring detailed documentation.
  • Occasionally assist the field engineering team with onsite support.
  • Contribute to internal knowledge bases and help train junior engineers.
  • Maintain high standards for response times, ticket quality, and customer satisfaction.

What You'll Bring

  • 5+ years' experience
    in a similar IT support or helpdesk role.
  • Strong working knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
  • Confident troubleshooting hardware, software, and networking issues.
  • Excellent communication skills with a calm, customer-first approach.
  • Ability to work independently, prioritise tasks, and see problems through to resolution.

What's in It for You

  • Access to professional online training and development platforms
  • Regular team lunches and social events
  • Free on-site parking and breakfasts

You'll be joining a supportive, close-knit team that values
collaboration, openness, and continuous learning
. If you take pride in solving problems and want to grow your career in IT support, this could be the perfect next step.

Apply now
— even if your CV isn't perfect, we'd love to hear from you.