Deputy Manager
1 week ago
Deputy Manager (Administrative Support Team)
Weatherbys Private Bank
London, Hybrid (3 days in office)
Weatherbys Private Bank are recruiting for an effective people manager to provide oversight, training, coaching and development to the Private Banking support team.
Our Private Banking Administrative Support Team plays a vital role in delivering outstanding service to our high-net-worth clients. This dedicated team provides comprehensive administrative assistance, ensuring the smooth and efficient handling of daily client requests and the seamless operation of the Private Bank.
They are responsible for the ongoing support and administration of client portfolios, managing correspondence, and assisting Private Bankers in delivering tailored financial solutions. Their work underpins the high standards of service our clients expect.
With strong communication skills, both written and verbal, and a commitment to accuracy, confidentiality, and efficiency, the team significantly enhances the overall client experience and contributes to the operational excellence of our Private Banking services.
Oversight and leadership are provided by the Private Bank Managers, who ensure that our exceptional standards are consistently upheld.
What You'll doIn this role, you'll be at the heart of our team's success. Your responsibilities will include:
- Lead & Inspire: Drive team productivity by identifying opportunities for improvement, promoting best practices, and creating a positive, high-performance culture.
- Develop Talent: Coach and mentor team members to help them grow professionally, deliver excellent client service, and achieve their career goals.
- Performance Management: Contribute to structured one-to-ones, set SMART objectives and KPIs, and support underperformance management through coaching and improvement plans.
- Recruit & Retain: Assist with recruitment, onboarding, and training to build a skilled, engaged team. Help maintain the team's skills matrix and succession planning.
- Risk & Compliance: Support risk management by maintaining frameworks, monitoring controls, and ensuring compliance with regulations. Participate in incident and complaint management, including fraud investigations.
- Client Excellence: Act as a trusted point of contact for clients, provide portfolio cover when needed, and ensure accurate execution of client instructions. Resolve escalations and deliver exceptional service.
- Collaboration: Build strong cross-functional relationships across the Bank and wider business, and provide support and cover for senior leaders when required.
- Continuous Improvement: Contribute to process reviews, training initiatives, and stakeholder reporting to ensure timely, accurate, and high-quality outputs.
- Proven management experience within financial institutions, including but not limited to Private Banking, Insurance, or Retail Banking.
- A strong technical understanding of banking operations and financial services.
- A good breadth of experience across Financial Services.
- Strong leadership, communication, and problem-solving skills.
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