F&B Manager

F & B Manager

room2 Southampton

40hours per week to include some weekends

Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.

Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.

With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK

Purpose of the role

As a F & B Manager at Winnie's you'll beexcited about room2 and the Winnie's brands and where they're going.

Our managers provide great leadership, supporting their teams and making our customers happy, whilst managing operational processes and budgets. You'll know the ins and outs of how brand and marketing help a restaurant to grow and become part of the community.

With a background in sustainable restauranting a Winnie's manager cares about people, food, drink and delivering great experiences.

Key Responsibilities

People

• Ensure a consistently high level of service and hospitality, aligning with room2 and Winnie's brand values.
• Recruit, train, coach and motivate staff to deliver warm, professional, and knowledgeable service in line with Winnie's step of service.
• Recruit, train, supervise, and support the team in food safety and health procedures, ensuring the correct use of PPE and COSHH
• Schedule shifts efficiently to balance labour costs with operational needs.
• Lead team meetings and provide regular performance feedback. Monthly 1-1 performance reviews
• Promote a positive, inclusive, and engaging work environment.
• Handle guest feedback and complaints effectively. (turning issues into positive experiences)
• Foster a welcoming, home-like atmosphere that encourages repeat visits
• In the event of an accident, provide immediate assistance and report to management.
• Foster relationships with the local community.
• Support brand promotions, events, and collaborations to increase visibility and customer loyalty.
• Develop and execute initiatives to drive footfall and engagement.

Places

• Analyse sales data and implement strategies that drive footfall, engage the local community and improve profitability.
• Manage & supervise inventory, ordering, and supplier relationships to ensure efficiency and sustainability.
• Foster relationships with local suppliers and the community
• Oversee daily operations of Winnie's, including opening/closing procedures, service etc. Monitor and optimise service speed, table turnover, and guest satisfaction.
• Implement and maintain standard operating procedures (SOPs) to ensure efficiency and consistency.
• Follow the "Menu changes" policy to ensure all menu changes at Winnie's are executed smoothly, maintaining compliance with food safety regulations.
• Ensure full compliance with food safety regulations (HACCP), hygiene standards, and allergen management.
• Oversee completion of due diligence, checklists, and all temperature checks (fridges/freezers, cooking/reheating, cooling, etc.). 100% completion of Alert65 tasks is expected. Please refer to our internal Food safety guide for guidance.
• Take responsibility for maintaining and restocking the kitchen, bar, FOH First Aid Kit, ensuring it is always up to date and easily accessible.
• Support brand promotions, events, and collaborations to increase visibility and customer loyalty.

Planet

• Ensure adherence to room2's sustainability commitments and B Corp values.
• Manage & supervise supplier relationships to ensure sustainability.
• Putting the planet in the forefront of all business decisions
• Taking part in all company social responsibility initiatives
• Minimise waste and implement sustainable operational practices.

Direct Reports

• F&B supervisor
• F&B hosts
• Kitchen team on shift

Skills and Qualities Required

• Possesses a strong understanding of brand identity and ensures a consistent guest experience.
• Demonstrates the ability to effectively lead, motivate, and inspire a team, fostering a positive, respectful, and productive work environment.
• Exhibits a genuine passion for food and beverage and a strong commitment to sustainable practices.
• Possesses strong interpersonal skills to build positive relationships with guests and create a welcoming atmosphere.
• Capable of handling guest feedback and complaints professionally to ensure customer satisfaction.
• Proficient in budgeting and financial management, including cost control and sales tracking.
• Skilled in developing and implementing efficient front- and back-of-house workflows.
• Knowledgeable in POS systems, scheduling software, and inventory management tools.

Pay range and compensation package

• Competitive salary up to £14.49ph and discretionary bonus scheme
• 1 free night stay annually at our properties, with generous employee discounts thereafter.
• Loyalty rewards and referral bonuses.
• Company sick pay scheme.
• 2 paid volunteer days per year and annual fundraisers.
• Additional annual leave with length of service.
• Cycle to work scheme and use of gym facilities in our hotels.
• Access to activity workshops and an Employee Assistance Programme.
• Regular social activities.

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